Project Manager

5 days ago


Kowloon, Hong Kong SAR China Wafer Systems (Asia) Limited Full time

Job Responsibilities Manage maintenance services for large-scale government projects, key customers' networks, data centers, and application software. This involves monitoring, troubleshooting, and collaborating with relevant parties to keep everything running smoothly. Serve as the main point of contact for clients regarding maintenance-related issues. Provide regular reports on maintenance activities and system performance to clients. Gather clients' feedback and translate it into actionable improvement plans. Engage with project governance on project performance and change management matters. Set and uphold maintenance service quality standards. Regularly review service quality and take steps to improve it. Analyze maintenance data to find areas for enhancement and cost‑saving. Plan and carry out preventive maintenance activities. Leverage your experience in service process management to optimize maintenance procedures. Standardize work processes, improve efficiency, and ensure seamless handovers between different stages of maintenance tasks. Job Requirements A bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree is a plus. At least 10 years or more experience in IT systems maintenance and support. Customer-oriented, self‑motivated with excellent communication skills. Good command of written and spoken English, and fluent in Cantonese and Mandarin. Strong problem‑solving and analytical skills. Ability to work under pressure and manage multiple tasks simultaneously. PMP and ITIL certifications are an advantage. Immediate availability is preferred. Benefits We offer a 5‑day work week and an attractive remuneration package including group medical, dental, career development opportunities, and other fringe benefits. Application Questions How many years' experience do you have in an information technology (IT) support role? Which of the following PMI certifications have you completed? Which of the following statements best describes your right to work in Hong Kong? How many years' experience do you have with change management? What's your expected monthly basic salary? How many years' experience do you have as a Maintenance Manager? Which of the following languages are you fluent in? #J-18808-Ljbffr


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