Senior Assistant
1 day ago
Senior Assistant, Ocean Freight primarily supports the execution of daily ocean freight operations (60% focus), including booking, documentation, and coordination of shipments, while also providing sales support (40% focus) such as assisting with customer inquiries and preparing sales-related materials. This role ensures compliance with regulations, delivers high-quality service, and contributes to business growth in a dynamic freight forwarding environment, working closely with operations and sales teams to meet goals. Key Responsibilities Operations Related (60%) Execute daily ocean freight operations, including booking, documentation, and coordination of shipments. Monitor shipment movements and update systems to ensure accurate tracking and timely delivery. Prepare and verify shipping documents, ensuring compliance with international maritime regulations and industry standards (e.g., DPC regulation). Liaise with shipping lines, co-loaders, warehouse operators, and trucking companies to facilitate smooth shipment processes. Maintain accurate records and ensure all documentation meets internal and external audit requirements. Follow standard operating procedures (SOPs) to ensure operational consistency and efficiency. Sales Support Related (40%) Assist in sales support by preparing quotations, responding to customer inquiries on shipment status, and providing operational data for sales proposals. Communicate with sales teams to address inquiries, resolve issues, and support sales opportunities promptly. Report operational issues or discrepancies to the Ocean Freight Manager and provide insights for sales improvements. Support the team in achieving key performance indicators (KPIs), service level agreements (SLAs), and sales targets through ad hoc tasks and projects as assigned. Desired Skills and Experience Tertiary education in logistics, supply chain, or a related discipline preferred. Minimum of 1-2 years’ experience in ocean freight operations or sales support within the freight forwarding industry. Basic knowledge of ocean freight operations, international maritime regulations, compliance requirements, and sales process. Valid certification in DPC regulation (or willingness to obtain). Good communication and interpersonal skills in English and Chinese (Cantonese and Mandarin), with ability to handle customer interactions. Proficient in Microsoft Office and basic freight forwarding software systems (e.g., CargoWise). Strong attention to detail and commitment to accuracy in documentation and sales materials. Ability to work effectively in a team, adapt to a fast-paced environment, and balance operations with sales support. Proactive and willing to learn and take on additional responsibilities. #J-18808-Ljbffr
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