Technical Program Manager, Sustaining

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents Nex combines technology and play to deliver fun social and interactive experiences powered by natural body motion encouraging kids and adults to move more play more and have fun together. Nex Playground the companys award‑winning active play system is purpose‑built to get families moving year‑round with safety and privacy as core considerations in its intentional design. It is certified kidSAFE COPPA compliant and built to support healthy active play for all ages and abilities. Nex Playground features a growing library of 50 experiences including motion and dance games fitness and educational experiences and Nex Originals. Content includes collaborations with partners like Hasbro Sesame Workshop and NBCUniversal. Nex has been recognized by Fast Companys Most Innovative Companies TIMEs Best Inventions and Parents Best Entertainment System for Families and has earned Red Dot IDEA and Core77 international design awards. We encourage you to explore Have Funand Is Motion Gaming Back as they offer a deeper look into our culture values and explain how our approach to motion gaming differs from previous generations. Location: Hong Kong or Remote Type: Full‑time The Role As Nexs Technical Program Manager for Sustaining you will own sustaining for Nex Playground to improve reliability, cost, quality, manufacturability and compliance as we scale production globally at a tremendous pace. You will coordinate across design engineering marketing supply chain JDM / ODM factories suppliers and labs. You will lead planning, improve operating mechanisms, drive decisions, manage risks, deliver results and raise the bar on both quality and throughput. The Mindset Deep manufacturing sharp judgment. Customer‑obsessed and empathetic. First‑principles thinker who connects means to ends and adapts quickly. Designs clear cross‑team processes, documents changes to bring order and is driven by hard meaningful problems. What You’ll Do Lead sustaining engineering for Nex Playground to improve reliability, cost, quality, manufacturability and compliance. Drive cross‑functional issue triage to resolution with clear owners, SLAs and timelines across internal teams and external partners (ODMs / CMs, suppliers, test labs, retail / platform vendors). Run FRACAS end‑to‑end. Define defect taxonomy, root‑cause analysis and corrective / preventive actions. Track escape routes and verification of fixes into production. Orchestrate change management at scale. Drive PLM and ECR / ECO workflows, PPAP and FAI to land changes safely. Lead sustaining builds and change cut‑ins with clear entry / exit criteria, sample plans and success metrics. Instrument and publish sustaining KPIs and dashboards for yield, SPC, DPMO, field reliability, RMA/returns, burn‑in and line health. Plan PDI factory audit and govern IQC / IPQC / OQC / ORT process. Plan factory readiness and ramps. Align capacity, golden samples, test coverage, fixtures, line bring‑up and vendor limits to meet holiday‑scale volumes. Manage regulatory compliance. Plan pre‑compliance run, lab engagements and ensure markings and filings by region. Maintain accurate documentation for specifications, test protocols, ECOs and runbooks to enable fast onboarding and audit. Must Have Bachelor’s degree in engineering or equivalent practical experience. 5 years of experience in program management leading cross‑functional teams. Experience in JDM / ODM engagement models and managing ODMs / CMs and component suppliers. Proficiency with PLM, PPAP, ECR / ECO, DOE, FMEAs, SPC, G&R, DPMO, FRACAS and Ishikawa (fishbone) methods. Solid understanding of EE, ME, CMF, DFx and manufacturing processes. Experience with safety and regulatory labs and pre‑compliance strategies. Proficiency with project management tooling and producing forms, tables, charts and reports. Excellent communication, organizational and leadership skills to drive cross‑team collaboration. Ability to navigate complex environments and to work effectively with highly technical teams. Fluency in English and Mandarin. Nice to Have Experience manufacturing premium consumer electronics, smart devices, video conferencing or gaming systems. Exposure to Android / AOSP camera modules, image sensors, optics, Wi‑Fi / BT modules and ARM‑based SoCs. Work Mode, Travel and Time Zones Location: Hong Kong or Remote Travel: International travel to factories and labs as needed Timezone: Will collaborate across timezones with defined overlap windows We Offer Competitive compensation package. Flexible working hours and vacation policy. Product‑driven culture that treasures talents and individual growth. Front‑row seat and hands‑on experience with cutting‑edge technologies in the evolving gaming field. Nex is located in San Jose, California, USA and Hong Kong. Learn more about us and encourage applications even if you don’t meet more than 50 % of the requirements – we believe that experience comes in many forms Key Skills: Project Management Methodology, Project / Program Management, Program Management, Management Experience, Microsoft Powerpoint, Project Management, Microsoft Project, Budgeting, DoD Experience, Leadership Experience, Supervising Experience, Contracts. Employment Type: Full Time Vacancy: 1 #J-18808-Ljbffr