MedView Student Success Manager
1 week ago
MedView Student Success Manager (English/Mandarin Speaking) SSMs are the first point of contact for students and parents utilising MedView services. SSMs are expected to respond to communications received from parents and students promptly (within 48 hours) and proactively communicate with parents and students with regards to student progress. Responsibilities Communicate regularly (at least monthly) with parents on students’ progress, and urgently in the case of any student issues. Provide periodic reports to parents on students’ progress. Communicate with the wider MedView team, including Academic Advisors - for potential upselling opportunities; Tutor Management team - to assign appropriate tutors based on students’ goals and requirements; Tutors - to gather academic progress updates; Strategists - to monitor progression of students’ applications. Proactively seek to resolve any issues that may arise and, if necessary, refer the issue through the appropriate escalation channel. Monitoring Regular monitoring of students’ usage and progression through MedView’s services. Taking appropriate action e.g. contacting students and/or parents where usage lags behind Roadmap. Reporting Periodic reporting to parents on students’ progress, with input from tutors on academic progress and strategists (if applicable) on application progress. Advising SSMs will be expected to provide high level strategic advice to non-application year students on potential Medical School routes based on their academic scores. Comprehensive guidance and training will be provided to SSMs to equip them to provide this advice. Application year students will receive detailed application support from dedicated application strategists. Learning and Development SSMs will be expected to keep abreast of the most current medical school entry requirements for the students they manage. Extensive training and resources will be provided to SSMs so that they have this knowledge. Additionally, SSMs will have the opportunity to further the goals they have set with their manager (Director of Service) through a tailored learning and development programme. What we are looking for? MUST have Australian and NZ Curriculum knowledge. 1-2 years experience in customer service, project management or transferable role. Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability. High level of resilience and ability to thrive in a fast-paced startup environment. Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders. Outstanding organizational skills, with excellent written and verbal communication skills. Collaborative, with an openness to give and receive feedback. Benefits Rapidly growing, hyper-global EdTech startup (named GVT Top150 EdTech companies). Join a high-performing, diverse, and ambitious team. Utilise innovative technology to reimagine the education landscape. Limitless growth and development opportunities. #J-18808-Ljbffr
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Student Success Manager
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