Solutions Engineer

Oxylabs is a market-leading proxy and web scraping solution provider driven by a mission to build a highly reliable, scalable, and low-cost cloud infrastructure platform for public web data gathering. We’re a team of 500+ professionals who develop cutting-edge web data‑gathering solutions for thousands of the world’s best‑known businesses, including Fortune 500 companies. Our vision is to create a future where big data is accessible to all businesses of different sizes around the globe. What’s in store for you: You’ll be solving challenges for top‑tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing. YOUR RESPONSIBILITIES: Client Engagement and Solutions Design: Understand Client Needs: Participate in prospective and existing client meetings to understand their data requirements and recommend solutions that fulfill their business use cases. Technical Relationships: Own the technical relationship with our most strategic and largest prospective clients. Design Workflows: Create and design the best workflows to integrate our solutions into clients' systems. Solution Presentations: Lead requirements discovery, solution presentations, Proof of Concept builds, and various workshop formats with clients. Engagement: Engage with technical and non‑technical clients to demonstrate potential solutions effectively. Technical Expertise and Support: Scraping Knowledge: Utilize in-depth knowledge of web scraping, data structures, and anti‑bot bypass techniques to support and guide clients. Technical Inquiries: Respond to advanced product and technical questions, RFPs, and security questionnaires promptly and accurately. Customer Onboarding: Provide thoughtful technical guidance to ensure customers quickly and successfully onboard with Oxylabs. Documentation: Document technical considerations and contribute to internal knowledge bases to support other teams, customers, and partners. Collaboration and Feedback: Sales Collaboration: Partner with the Sales and Account Management teams on engagements with prospective and existing customers to provide technical guidance and support. Product Feedback: Curate structured product feedback to help Product and Engineering teams enhance and refine our offerings. Sales Training: Educate the sales team on product details, upcoming releases, competitive analysis, and insights into typical customer environments and third‑party applications. Marketing and Knowledge Sharing: Marketing Collaboration: Work with the marketing team to refine our technical narrative, including creating blog posts, webinars, and customer‑facing marketing collateral. YOUR TECHNICAL SKILLS AND EXPERIENCE: Proven experience operating within China’s internet environment and Great Firewall constraints; Strong networking foundation: TCP/IP, DNS, HTTP/HTTPS, TLS/MTLS, proxies (HTTP/SOCKS), load balancing, NAT/VPN; Strong data background: APIs, data pipelines, quality/validation, normalization, monitoring for data flows; Familiar with digital‑native architectures : APIs, microservices, event‑driven patterns; hands‑on debugging across layers; Cloud basics : practical experience with at least one global cloud (AWS/Azure/GCP) and one China cloud (Alibaba/Tencent/Huawei/Byteplus); Hands‑on mitigation of GFW issues : latency, packet loss, SNI/TLS filtering, route instability; experience with CN PoPs and smart routing; Understanding of CN PIPL, Data Security Law, Cybersecurity Law; able to propose compliant cross‑border architectures; Familiar with ICP filing basics, when Mainland CDN/WAF/hosting needs licenses; awareness of MLPS 2.0 in enterprise reviews; Experienced working with local ISPs/SIs/cloud vendors; Familiar with local WAF/anti‑bot ecosystem (e.g., Alibaba/Tencent WAF, Qianxin) and CAPTCHA/device‑fingerprinting norms; Discovery excellence: uncovering use cases, constraints, success criteria; mapping technical value to ROI; PoC design and delivery: scoping, instrumentation, measurable outcomes, clear handover. Web data and proxy domain: Experience with web data acquisition at scale: session management, fingerprinting considerations, CAPTCHA strategies, rotation policies; IP reputation management; understanding residential/mobile/datacenter IP sourcing in China and compliance constraints; Target‑site variability troubleshooting and success‑rate optimization. Observability and reliability: Ability to isolate GFW vs target‑site WAF vs ISP congestion; Familiarity with monitoring/telemetry stacks (e.g., Prometheus/Grafana, ELK, OpenTelemetry). Nice to have: Kubernetes/containers, Terraform, CI/CD basics for infra and app rollouts; Scripting for integrations/tooling (Python/Go/JS); Certifications: CCNP/CCIE, Alibaba/AWS/Azure Associate/Professional, CKA/CKAD, CISSP/CCSP; Domain exposure: AI, e‑commerce, fintech, adtech, travel, or marketplace data in China. FOR YOU TO SUCCSEED IN THIS POSTION YOU HAVE TO HAVE: Exceptional presentation, communication, and meeting facilitation skills in both English and Mandarin Chinese; Eligible to travel to Europe, Mainland China and the APAC region; Proven track record of collaborating with technical personas such as product owners, software engineers, and chief technology officers; Strong focus to quality and details; Proven track record of troubleshooting client's problems and solving them; Strong communications skills with the ability to build meaningful relationships with customers. WHAT WE OFFER: Vacation days as per the Labour Code, plus additional sick leave and special occasion days. Learning & development: online courses and trainings. Mental health apps. Workation. Full remote environment. Company-sponsored tech. SALARY: Gross salary: EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences. #J-18808-Ljbffr