Quality Assurance Manager
6 days ago
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Customer Contact Centre Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. We are currently seeking high caliber professionals to join our team as Quality Assurance Manager, reporting to Head of Customer Experience Principal Responsibilities Lead the sales management and quality assurance function of Customer Contact Centre, be accountable for the business strategies and sales development as a core driver for the contact centre revenue source Drive and implement contact centre revenue generation initiatives. Make decision to prioritise business initiatives with right balance of business impact and team capacity Carry out process review, identify process improvement/ streamlining opportunities, derive improvement action plan and monitor process improvement progress. Engage proactively with stakeholders of business and supporting teams, build effective partnership to drive business initiatives Identify areas of improvement on contact centre operations and sales administrative area to ensure effective process and quality deliverables Manage and grow team members through effective coaching, skill uplift and career development Requirements University degree in Business Administration or other relevant qualifications Proven experience in banking industry, preferably with good knowledge of sales management and contact centre operations Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills Proficiency in both English and Chinese Good knowledge of MS Office (Word, Excel, PowerPoint) ## More Job Information Job Function 銀行 · 金融服務 - 一般 · 其他 Location 旺角 Employment Term 全職 Employment Term 長期 Education 學士 #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China King's Flair Development Ltd Full timeQuality Assurance Engineer/Senior Quality Assurance Engineer Position Overview As a QA Engineer based in Hong Kong, you will be expected to demonstrate professional quality assurance standards and practice to the organization. You will also be expected to administer, analyze and collate all required quality documentation in a timely and compliant manner,...
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Quality Assurance Manager
4 days ago
Hong Kong Island, Hong Kong SAR China PrimeCredit Ltd Full timeQuality Assurance Manager (IT & Fintech) Define and enforce quality assurance standards, best practices, and frameworks for system and software development. Work closely with users, project managers, vendors / development teams to ensure service standard and troubleshoot if needed. Drive improvement initiatives in quality management processes and QA tools by...
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Quality Assurance Manager
2 days ago
Hong Kong Island, Hong Kong SAR China Leadingnation Full timeResponsibilities Define and enforce quality assurance standards, best practices, and frameworks for system and software development Work closely with users, project managers, vendors / development teams to ensure service standard and troubleshoot if needed Drive improvement initiatives in quality management processes and QA tools by latest market trend Lead...
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Quality Assurance Manager
9 hours ago
hong kong, Hong Kong SAR China PrimeCredit Limited Full timeQuality Assurance Manager (IT & Fintech) Join to apply for the Quality Assurance Manager (IT & Fintech) role at PrimeCredit Limited . PrimeCredit always puts people first – creating an environment that values both career and personal life. Throughout your career, you will encounter challenges and opportunities that open new doors to success; our diversity...
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Hong Kong Island, Hong Kong SAR China HKU School of Professional & Continuing Education Full timeSenior Quality Assurance Officer in the Quality Assurance and Enhancement Unit Senior Quality Assurance Officer in the Quality Assurance and Enhancement Unit (in the grade of Senior Executive Officer) Duties Compile and review accreditation documents Provide secretarial support for academic and quality assurance committees or working groups Liaise with...
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Quality Assurance Manager – IT
4 days ago
Hong Kong Island, Hong Kong SAR China PrimeCredit Ltd Full timeA leading financial services company in Hong Kong is looking for a Quality Assurance Manager to oversee quality assurance standards and initiatives. This role involves leading projects, managing testing processes, and collaborating with teams to ensure high service quality. Ideal candidates will have extensive QA experience, particularly in banking or...
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Business Growth
2 weeks ago
hong kong, Hong Kong SAR China Hong Kong Quality Assurance Agency Full timeA leading quality assurance organization in Hong Kong is seeking an experienced Assistant General Manager to lead business teams and manage operations. The ideal candidate will have a degree in business, at least 5 years of relevant experience including 2 years in a managerial role, and a strong command of English, Cantonese, and Putonghua. The position...
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Quality Assurance Officer
9 hours ago
hong kong, Hong Kong SAR China Intertek Greater China Full timeAbout Intertek TOTAL QUALITY. ASSURED.Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains. Intertek Total...
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Assistant Manager, Quality Assurance
6 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong International Aviation Academy Limited Full timeThe Hong Kong International Aviation Academy (HKIAA), the first civil aviation academy in Hong Kong, was established by the Airport Authority Hong Kong (AAHK) in 2016. The Aviation Academy has become a member company of HKIA SHL, a subsidiary of the AAHK in December 2019. The Aviation Academy offers a diverse aviation‑related curriculum catering to the...
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Quality Assurance Manager
9 hours ago
hong kong, Hong Kong SAR China ARAL Holdings Limited Full timeOur client is a pioneering robotics company revolutionizing surgical technology through intelligent, next-generation solutions. As they expand across Hong Kong and China, theyre seeking a seasoned Quality Assurance Manager to lead regulatory compliance and elevate product excellence in the medical device space. Key Responsibilities Ensure full compliance...
