Operations Transformation and Innovation Consultant

Individual Accountabilities Execution : Ensure timely and effective execution of assigned tasks. Documentation : Maintain accurate and up-to-date documentation. Continuous Improvement : Foster a culture of continuous improvement and innovation within the team. Key Shared Accountabilities Collaboration : Collaborate with cross‑functional teams to achieve common goals. Strategic Objectives : Contribute to the overall strategic objectives of the Operations Transformation and Capability Development department. Support : Support the AVP and Head of Operations Transformation Innovation and Performance in achieving departmental KPIs and objectives. Knowledge / Skills / Competencies / Education Bachelors in business administration project management economics or equivalent. At least 10 years relevant experience in Project Management or Leadership Formal project management certification is a plus. Proficiency in relevant project management and analytical tools. Self‑motivated independent with minimal supervision and excellent interpersonal skills Execution focused with a keen problem‑solving mindset Excellent verbal and written communication skills Strong understanding of AI principles tools and methodologies. Excellent facilitation influencing and interpersonal communication skills. Strong organizational skills with the ability to manage multiple project streams simultaneously. Ability to work in a fast‑paced and dynamic environment. Problems / Challenges Change management : Overcome reluctance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions. Complexity : Manage the complexity and scope of large‑scale transformation projects that may span multiple departments and functions. Alignment Across Departments : Ensure cross functional alignment and collaboration address potential conflicts or misalignments that may arise during projects. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer At Manulife / John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy‑related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation during the application process contact. Working Arrangement Hybrid Required Experience : Contract Key Skills Customer Service Accounts Management Autocad Design ABAP Control Engineering Clinical Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr