AVP/Manager, Process Optimization
4 days ago
AVP/Manager, Process Optimization (Investment/Insurance Product focus) Maintain sound operations policies, procedures and systems in alignment with the business objectives of Personal and Business Banking Group with due consideration for striking a balance among efficiency, flexibility, control and customer service. Design and implement adequate controls to ensure compliance with new or revised regulatory requirements. Ensure operational risks of new banking products / services are adequately addressed and proper internal controls are in place. Review the existing operations process and initiate system enhancements to streamline processes and improve operational effectiveness, efficiency and productivity. Ensure smooth implementation of new policies and procedures, and launching of new products through branch channel. Establish controls, monitor and ensure compliance with AML/Compliance Policy and the relevant procedures and guidelines issued by Compliance Department. Develop procedures and manual for the department/group to get better implementation on AML/Compliance Policy and the relevant procedures and guidelines when necessary. Identify possible weaknesses in operations controls and notify Compliance Department. Liaise with relevant parties on preparation for business requirement, testing planning, testing scripts and system rollout preparation for systems, new products and new services. Plan and execute and conduct user acceptance tests according to project timeline. Review operational efficiency and identify opportunities for enhancement. Identify operation deficiencies and make recommendations for rectification and continuous improvement. Requirements Degree holder or equivalent is preferred. Minimum 5 years of experience in investment/insurance related products operations/process design and development is preferred. Good knowledge of banking practices, operation systems and procedures for investment/insurance products. A team player with good interpersonal and communication skills. Proficiency in MS Applications, including Excel, Word and PowerPoint. Good command of written and spoken English and Chinese (including Putonghua). Seniority level: Mid-Senior level Employment type: Full-time Industry: Banking Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months. China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non‑discriminatory manner. #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China China CITIC Bank International Limited Full timeA leading financial institution in Hong Kong is seeking an AVP/Manager for Process Optimization. The role includes maintaining operations policies, ensuring compliance with regulatory requirements, and enhancing operational processes for investment and insurance products. Candidates should hold a degree, possess at least 5 years of relevant experience, and...
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Manager / Senior Manager / AVP – Chargeback
2 days ago
Hong Kong Island, Hong Kong SAR China Manager Senior Manager AVP – Chargeback Full timeResponsibilities Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelines Ensure daily operations of Chargeback Team are in compliance with all internal policy and guidelines Liaise with local and overseas credit card member banks for charge back and pre-arbitration operations...
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Hong Kong Island, Hong Kong SAR China China CITIC Bank International Limited Full timeA large banking institution in Hong Kong is seeking an AVP/Manager for Process Optimization. The role involves maintaining operations policies, ensuring compliance with regulations, and enhancing operational efficiency. Candidates should have a degree or equivalent and at least 5 years of experience in investment/insurance product operations. Strong...
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Chargeback Operations Leader
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Hong Kong Island, Hong Kong SAR China Manager Senior Manager AVP – Chargeback Full timeA leading financial institution in Hong Kong seeks a Manager / Senior Manager / AVP for Chargeback operations. The successful candidate will lead a team to ensure compliance with VISA and MasterCard guidelines, manage dispute transactions, and liaise with local and overseas banks. Minimum 7 years of experience in Chargeback and Credit Card Operations, and...
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AVP/Manager, Process Optimization
1 week ago
Hong Kong Island, Hong Kong SAR China China CITIC Bank International Limited Full timeAVP/Manager, Process Optimization (Investment/Insurance Product focus) Add expected salary to your profile for insights Maintain sound operations policies, procedures and systems in alignment with the business objectives of Personal and Business Banking Group with due consideration for striking a balance among efficiency, flexibility, control and customer...
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Hong Kong Island, Hong Kong SAR China Links International Full timeJoin to apply for the Marketing Manager-AVP role at Links International . Location: Hong Kong, Hong Kong SAR. Salary: HKD 120,000 - 168,000. Core Responsibilities Strategic Planning: Develop and implement region-specific strategies aligned with global objectives, ensuring they reflect local customer behaviors and preferences. Commercial Accountability:...
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