Retail Director, Hong Kong Island

Position As a Retail Director, you will be an ambassador of the Brand and act as an overall in‑charge to oversee the retail business and operations of the responsible Boutiques. You will lead the Boutiques strategically with a compelling vision and ambitious retail strategies to drive sales growth, deliver unique client‑centric experiences, inspire staff to better performance and maintain the Boutique image. You will be a pioneer for identifying new business opportunities in order to maintain a long‑term sustainable prospect with your strategic and entrepreneurial mindset. Job responsibilities Business Planning & Execution Diagnose business health and identify growth opportunities by analyzing retail KPIs and market data Develop and implement strategies to optimize business development, retail operations, and client experiences, aligning with boutique P&L objectives Define and communicate clear sales objectives and key P&L drivers to the management team Monitor daily sales performance and provide regular reports to senior management Conduct monthly reviews of P&L performance, identify areas for improvement and implement corrective actions Evaluate and refine commission and incentive programs to motivate sales staff and drive desired behaviors Conceptualize, plan, and execute impactful boutique activations and events to enhance brand visibility and drive sales Retail Strategy & Clientelling Development Expertise in developing a culture of supreme client service Establish annual retail sales targets and develop a comprehensive strategy plan, regularly review progress with management to drive sustainable sales growth & exceed established targets Monitor competitor activities and share best practices with the team to maintain a competitive edge Assess the current retail landscape and proactively identify potential retail development opportunities for management consideration Cultivate strong relationships with property landlords and management to stay informed about competitor activities and market trends. Define and implement a robust client management strategy, develop innovative recruitment opportunities with key partners Maintain close relationships with top‑spending and loyal clients, demonstrating by deep understanding of their preferences, purchase history, and interests Collaborate with internal departments (PR, Merchandising, Visual Merchandising, etc.) to ensure seamless integration of strategies and achievement of business goals Operational Excellence Inventory & Supply Chain Management: Optimize stock levels across categories and boutiques to ensure product availability for key clients while minimizing markdowns and overstock Loss Prevention & Compliance: Ensure the highest levels of security and operational integrity in a high‑value goods environment. Adherence to all local regulations and corporate policies Boutique Operations: Oversee the flawless execution of all back‑office and front‑of‑house operations, from opening procedures to client after‑sales service People Management & Development Provide inspirational leadership to motivate boutique teams to achieve exceptional results and drive individual staff performance Foster a culture of excellence, accountability, and passion for the brand within a high‑pressure environment Implement a robust performance management system, set clear goals, provide constructive feedback, and manage performance fairly and consistently Translate strategic business goals into concrete actions, monitor and assess staff performance against established goals Provide consistent qualitative feedback, coaching, and evaluation to support continuous performance improvement and identify training needs Identify manpower needs, recruit, and retain top talent to ensure the right team composition Regularly review the organizational structure and develop successors for key positions Cultivate a positive team spirit, encouraging innovative ideas, to fostering strong collaboration across departments, and enhancing synergies between boutiques Profile Education & Professional Qualifications Diploma or university graduate from Business Administration, Hospitality, Marketing or related discipline Work Experience Minimum 15 years of relevant working experience with at least 10 years at managerial level in luxury retail industry Other Requirements Driven, committed and resilient Target‑oriented and client‑focused Strategic thinking and well organized Drive for results and deliver excellence Humble to listen, believe in its team, and being inclusive With entrepreneurial spirit and able to embrace change Strong leadership, negotiation and problem‑solving skills Strong communication and interpersonal skills Self‑motivated, proactive and passionate in luxury fashion industry Proficient in Cantonese, Mandarin and English, other language is an advantage #J-18808-Ljbffr