IT System Support

5 days ago

Kowloon, Hong Kong SAR China Manpower Services (Hong Kong) Limited Full time

IT System Support (Power Platform, M365; 1-year Contract; Fresh Grad Welcome) We’re looking for a versatile professional who can seamlessly connect application development with IT support for our client. This role blends hands‑on low‑code development on the Microsoft Power Platform with delivering technical support for Microsoft 365 services. The ideal candidate brings strong problem‑solving abilities, a customer‑first approach, and proven experience creating business solutions that drive productivity and efficiency. Key Responsibilities Low-Code Development (Microsoft Power Platform) Design, build, and maintain applications using Power Apps and Power Automate to streamline business processes. Collaborate with stakeholders to gather and analyse requirements; translate them into functional, user‑friendly solutions. Integrate Power Platform solutions with Microsoft 365 (SharePoint, Teams, Outlook) and relevant third‑party systems. Implement governance, licensing optimisation, and security best practices. Develop and maintain documentation, conduct user training, release notes, end‑user guides, and training materials, and provide ongoing support for deployed apps and flows. IT Service Desk & M365 Support Act as the first point of contact for Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Intune, Entra ID) and in‑house application technical issues. Troubleshoot and resolve incidents and service requests efficiently, escalating complex issues when required. Maintain accurate ticket documentation in the ITSM tools. Support user lifecycle management (onboarding/offboarding), access provisioning, permissions, and basic identity tasks in Microsoft 365 and in‑house applications. Monitor system health, proactively identify and address potential and recurring problems. Procurement, Budgeting & Forecasting Source and evaluate vendors; negotiate to secure quality goods and services at optimal terms. Develop and maintain demand plans and financial forecasts to inform capacity and budget decisions. Prepare, track, and reconcile budgets; ensure spend aligns with strategic priorities and cost controls. Analyse spend and usage data to identify trends, risks, savings opportunities and performance improvement. Collaborate with internal teams to ensure timely procurement, accurate forecasting, and effective budget management. Requirement & Qualifications Diploma in Information Technology, Computer Science, or related disciplines (or equivalent experience). Proficiency in Microsoft 365 ecosystem (SharePoint, Teams, Exchange Online). Experience providing IT service desk support using an ITSM/ticketing tool. Experience supporting Windows OS, Office applications, and network/connectivity troubleshooting. Practical experience in procurement, vendor management, budgeting, or financial forecasting is a plus. Service‑oriented attitude with excellent communication and stakeholder management skills. Ability to prioritise tasks effectively in a dynamic environment. Strong problem‑solving and analytical mindset. Detail‑oriented, proactive, and comfortable working independently or in a team. Proficiency in written and spoken English. Fluent Mandarin is preferred. Fresh graduates with strong Power Platform college/final‑year projects are welcome to apply. #J-18808-Ljbffr

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