Senior Customer Service Lead
2 days ago
Client Description Company: Telecommunications company that offers a wide range of services, including local and international calls, mobile services, broadband internet, and pay-TV. Location: Wan Chai Nature: Renewable Contract (12 months) Others Monday–Sunday shift (five working days a week, including public holidays). Shift schedule: 9:00 AM to 6:00 PM or 2:30 PM to 11:30 PM. Job Title: Senior Customer Service Officer Responsibilities Handle customer calls for credit cards and live chats for credit cards and personal loans. Assist in supervising the team and organizing daily operations to cope with business directives. Establish practical operating procedures to comply with the department's/company's policies and guidelines as well as the rules and regulations of regulatory bodies. Provide coaching and training to teammates to enhance their skills and job knowledge. Assist in monitoring team performance on inbound/outbound calls and live chats with cardholders, branches, other departments/teams, etc. Prepare performance reports/KPI measurements. Handle customer inquiries, requests, and complaints via phone/live chat. Maintain a good customer service level and achieve predefined performance indicators. Perform regular reviews of routine procedures for improvement/streamlining opportunities and recommend enhancements relating to systems/workflows. Job Title: Customer Service Officer Responsibilities Handle customer calls for credit cards and live chats for credit cards and personal loans. Handle customer inquiries, requests, and complaints via phone/live chat. Maintain a good customer service level and achieve predefined performance indicators. Perform ad hoc duties as assigned. Job Title: Senior Customer Service Officer Requirements Form five/Diploma of Secondary Education (DSE) graduate or above. Minimum of five years of relevant experience in the credit card/banking industry, preferably with supervisory experience. Proficient in MS Office applications, including Word and Excel. Proficient in Chinese typing (thirty words per minute). Able to support chat inquiries in both Chinese and English. Proficient in both spoken and written English and Chinese. Good interpersonal and communication skills. Job Title: Customer Service Officer Requirements Form five/Diploma of Secondary Education (DSE) graduate or above. Minimum of three years of relevant experience in the credit card/banking industry. Proficient in MS Office applications, including Word and Excel. Proficient in Chinese typing (thirty words per minute). Able to support chat inquiries in both Chinese and English. Proficient in both spoken and written English and Chinese. Good interpersonal and communication skills. #J-18808-Ljbffr
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Senior Platform Engineer/Squad Lead, Kafka
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Hong Kong Island, Hong Kong SAR China Senior Platform EngineerSquad Lead, Kafka Full timeSenior Platform Engineer/Squad Lead, Kafka Senior Platform Engineer/Squad Lead, Kafka View all jobs Add expected salary to your profile for insights Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create. Why Mox Everything at Mox – from our...
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Senior Platform Engineer
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Hong Kong Island, Hong Kong SAR China Senior Platform EngineerSquad Lead, Kafka Full timeA leading tech company in Hong Kong seeks a Senior Platform Engineer/Squad Lead to build and maintain a modern cloud-native data platform. Applicants should have over 12 years of experience in IT, focusing on database and messaging system management, with proficiency in AWS services, Kafka, and data governance. This role requires a bachelor's degree and...
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Senior Customer Service
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Hong Kong Island, Hong Kong SAR China Kaplan Financial (HK) Limited Full timeA leading educational institution in Hong Kong is seeking a Senior Officer for the Customer Service Team (Program Management). The successful candidate will deliver exceptional service to students and stakeholders, manage inquiries, and mentor junior staff. Candidates should have at least 3 years of customer service experience, preferably within the...
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Team Lead
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Hong Kong Island, Hong Kong SAR China Pinnacle Lead Consulting Limited Full timeTeam Lead / Senior Developer of Backend Development Hong Kong About the job Team Lead / Senior Developer of Backend Development - Billing System We are a leading global CPaaS provider recognized for offering carrier‑grade communication solutions for enterprise and carriers. With over 35 years of experience developing industry‑leading solutions in the...
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Senior Customer Services Lead
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Hong Kong Island, Hong Kong SAR China Generali Life (Hong Kong) Limited Full timeA major global insurance provider in Hong Kong is seeking a Senior Officer / Officer in Customer Services focusing on Employee Benefits. The role involves delivering high-quality customer service, advising clients, and collaborating with various operation teams. Preferred candidates should have a degree, at least three years of experience in customer...
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Hong Kong Island, Hong Kong SAR China Manulife (International) Limited Full timeAdd expected salary to your profile for insights The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative/ Customer Service Officer, Customer Call Centre with the resources to solve critical problems for the future of our business, which...
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Senior Customer Service Hotline Specialist
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Hong Kong Island, Hong Kong SAR China Public Bank (Hong Kong) Ltd Full timeA leading banking institution in Hong Kong is looking for a Senior Officer (Customer Service Hotline) to provide professional customer service through digital channels. Responsibilities include answering enquiries, reporting fraud cases, and conducting market surveys. Candidates should have a minimum of 3 years of experience in phone banking or customer...
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Senior Customer Service
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hong kong, Hong Kong SAR China Henderson Land Development Company Limited Full timeA leading property management firm in Hong Kong is seeking a Senior Customer Service Officer to oversee daily operations and manage the customer service team. The ideal candidate should have over 5 years of supervisory experience in security and management, excellent communication skills, and a thorough understanding of building operations. Attractive salary...
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Senior Customer Service Ops Lead
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Hong Kong Island, Hong Kong SAR China PCCW Full timeA leading technology solutions provider in Hong Kong is seeking a Senior Executive / Executive in Customer Service Operations. The role involves delivering effective client support regarding MPF administration, utilizing CRM tools, and ensuring a positive client experience. Ideal candidates should possess excellent communication skills and a proactive...
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Hong Kong Island, Hong Kong SAR China Maxim's Caterers Limited Full timeAbout Us Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafés, and an institutional catering service. Maxim's Group also produces a range of festive products, including the award‑winning Hong Kong MX...
