Digital Client Services Team Leader
2 days ago
Job summary/purpose As a member of the Digital Customer Service team, the candidate shall support the team in providing excellent Customer Service, building exceptional clienteling relationship with to our customers, and drive sales business across Asia Pacific through different contact channels. Responsibilities Supporting customers from various APAC countries with multi-languages via various channels (Telephone, Livechat, Social Network, Email etc.); Motivate and coach team member to achieve sales and non-sales objectives; Observe and review staff's performance with managers on regular basis; Build morale and foster team spirit, encourage open two-way communication; Ensure the escalation processes are followed and successfully applied. Execute client outreach initiatives and drive sales through effective clienteling practices. Understands customers’ needs, preserve and resolve any service/product related issues; Provides assistance for customers during their E-commerce purchase process and aftersales support; Communicate and liaise with internal parties to provide the most efficient method to solve customers’ issues; Follow-through team's learning and practices, ensure on-going applications at workplace; Assist the Digital Customer Service Manager with day to day operations to ensure the service levels and KPI targets are achieved, continually coach, mentor and motivate the team in always ensuring all client interactions are handled in line with brand values; Key Requirements +2 years of experience in Customer Service or have any fashion related qualification or experience Strong sales skills and clienteling experience Strong sense of initiative and solutions oriented with clear demonstration of a customer first mind-set Fluent on both verbal and written skills in English, Mandarin and Cantonese Highly motivated, energetic and inspirational team leader Able to work collaboratively Excellent analytical and problem solving skills Able to work in shifts and weekends/public holidays Should you interested to this role, please apply through below: #J-18808-Ljbffr
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APAC Digital Client Services Team Lead
2 days ago
hong kong, Hong Kong SAR China Prada Group Full timeA leading luxury brand in Hong Kong is seeking a Digital Customer Service specialist to support multi-channel customer engagement across Asia Pacific. The ideal candidate should have over two years in customer service, exceptional sales skills, and be fluent in English, Mandarin, and Cantonese. As a key team leader, you will facilitate excellent client...
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Lead Writer
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Senior Client Experience Solutions Manager
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Client Experience Senior Software Engineer
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Hong Kong Island, Hong Kong SAR China Digital Asset Full timeDescription About Digital Asset & the Canton Network Digital Asset builds the technologies that are reshaping the foundations of financial markets. Our mission is to create the world’s most trusted privacy-enabled and interoperable digital infrastructure for global finance. At the heart of this mission is the Canton Network - the blockchain purpose-built...
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Vice President, Compliance
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Hong Kong Island, Hong Kong SAR China Galaxy Digital Services Full timeWho We Are Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality....
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Vice President, Compliance
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Hong Kong Island, Hong Kong SAR China Galaxy Digital Services Full timeWho We Are Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality....
