Frontline IT Service Desk Lead — Banking Apps

About Us Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries. Our international network includes more than 200 overseas branches in 14 economies –...

A leading regional bank in Hong Kong is seeking an IT Support Specialist to act as the frontline contact for end users, managing the Incident/Request Process effectively. The ideal candidate will have over 5 years of experience in service desk or technical support and possess strong knowledge of MS Office 365. You will be responsible for handling user...

A prominent banking institution in Hong Kong seeks a frontline banking associate to manage daily counter transactions and actively cross-sell retail banking services. Candidates should have at least F.6 qualifications with a strong customer service orientation. Responsibilities include processing transactions, maintaining accurate records, and identifying...

SW8590 |20 Dec 2023 IT Service Desk Support Responsibilities: Provide frontline helpdesk support on IT-related issues through omni‑channel and log cases to a ticketing system. Account admin required. Coordinate with internal and external parties. Assist in performing any other IT duties as assigned by supervisors. Qualifications: Diploma or above in...

A technology consulting firm in Hong Kong is seeking an IT Service Desk Support professional to provide frontline helpdesk assistance for IT-related issues. This role involves logging cases, coordinating with internal and external parties, and assisting with other IT duties assigned by supervisors. Candidates should possess a diploma in Information...

A leading telecom solutions provider is seeking an IT Service Desk Manager in Hong Kong. This role involves overseeing daily operations of the IT support desk, mentoring staff, and ensuring high user satisfaction. Candidates should have a Bachelor's degree in IT and 3-5 years of relevant experience, including supervisory roles. Familiarity with ITIL,...

A prominent banking institution in Hong Kong is looking for an experienced e-Banking App Operations Manager. The ideal candidate should have a Bachelor's degree in Finance or related fields, and 3-5 years of experience in the Banking or Fintech sector. Responsibilities include developing app operations strategies, analyzing user data using SQL, and ensuring...

An IT consulting firm in Hong Kong is seeking an IT Service Desk Support Engineer to manage hotline operations and provide frontline helpdesk support. Key responsibilities include handling service requests and troubleshooting IT-related issues. Candidates should possess a diploma in IT, one year of customer service experience, and strong communication skills...

A consultancy firm in Hong Kong seeks a Helpdesk Support Engineer to provide frontline support via telephone and email. Responsibilities include problem analysis, PC administration, and assisting users. Candidates should have at least a diploma, customer service experience in IT, and proficiency in English and Chinese. The position offers a salary of 16-20K,...

A global corporate finance company is seeking a Service Desk Manager to oversee operations in Hong Kong. This role requires a Master's degree in Information Technology and at least 8 years of experience in the Banking/Finance sector, including 2 years in a supervisory position. The ideal candidate will manage Service Desk operations, ensure compliance with...