Assistant Vice President/ Vice President, Japanese Customer Service Team, Corpor

Mizuho has a long-term commitment to the Hong Kong market. With strong ties to Mizuho’s global network and a workforce of over 600 staff in Hong Kong, we are able to help corporations in Hong Kong to expand their business worldwide. Our clients primarily comprise Japanese and non-Japanese corporations (including those domiciled in the PRC), financial institutions, and government and quasi-government organizations. We provide a full spectrum of corporate banking services to our customers including syndicated loans, treasury, transaction banking, financial advisory, project finance, merger and acquisition, leveraged finance, and structured finance. At Mizuho, we provide the stability of a global industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. It is the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world. About the team Corporate Banking Administration Section is responsible for handling daily transactions such as loans, foreign exchange, deposits, remittances, and fund transfers for corporate customers. The team is committed to delivering excellent customer service by responding to customer inquiries and supporting cross‑selling of the bank’s products and services. Role requirements Provide comprehensive banking services exclusively to Japanese corporate customers, primarily through telephone communication. Process daily banking transactions such as bilateral loans, time deposits, foreign exchange, and remittances with a high degree of accuracy and efficiency. Respond promptly and professionally to customer inquiries, resolving issues and delivering clear, reliable information. Provide customers with up-to-date money market and FX indicative rates as required. Coordinate with front and back office teams to ensure timely and accurate processing and settlement of all transactions. Essential Functions Verify customer instructions and documentation for transaction processing. Monitor and follow up on ongoing and rollover transactions to ensure timely completion. Prepare and deliver money market and FX indicative rates to customers, maintaining accurate records. Coordinate with internal departments to resolve transaction issues and support smooth operations. Conduct AML‑related enquiries with customers during transactions and escalation cases as needed for compliance. Strong commitment to delivering high‑quality service, building trusted relationships, and communicating effectively with Japanese corporate clients. Proactive mindset with a focus on continuous improvement, productivity, and operational efficiency. Ability to acquire and apply necessary banking knowledge through ongoing work experience and training. Capable of working independently as well as collaboratively within a team environment. High standards of business conduct, integrity, and professionalism in all and reporting. Attention to detail and accuracy, especially when handling complex transactions and compliance matters. Work experience, education and skills Bachelor’s degree in business, finance, or a related discipline. At least 3 years of experience in banking or customer service; experience working with Japanese companies or serving Japanese corporate customers is an advantage. Familiarity with banking products, especially money market transactions and foreign exchange. Native Cantonese speaker with fluent Japanese (JLPT N1/N2), and good spoken and written English and Mandarin. Strong communication skills and professional telephone manner. Proactive, accurate, detail‑oriented, and a team player. Proficient in MS Word and Excel. Application Please indicate your current and expected salary on CV for the application. Mizuho People Philosophy The Mizuho People Philosophy serves as the guiding standard for embodying Mizuho’s Corporate Identity. It establishes the fundamental philosophy for the ways we support people within Mizuho, based on our belief that our people’s growth and fulfillment are essential to achieving our corporate goals. Supporting the professional growth of people Recognizing people who promote Mizuho’s Values Fostering an inclusive culture where everyone can thrive as their true selves Mizuho is committed to: Supporting the professional growth of people Recognizing people who promote Mizuho’s Values Fostering an inclusive culture where everyone can thrive as their true selves Personal data collected will be kept in strict confidence, and will be used for recruitment purpose only. #J-18808-Ljbffr