Senior Business Manager

2 weeks ago

Hong Kong Island, Hong Kong SAR China HSBC Full time

We are currently seeking a high calibre professional to join our team as a Senior Business Manager . Principal Responsibilities In this role you will: Handle operational incidents, customer complaints and escalation Develop and execute control monitoring plans (as requested by Control Owners); work with Risk Owners to identify and oversee completion of remediation actions Co-ordinate the Risk Control Assessment (RCA) process on behalf of Risk Owners and Control Owners as requested (e.g. trigger event monitoring; stakeholder engagement; meeting organisation and outputs etc.); engage Risk Stewards as required Produce Business/Function operational risk reporting and insight based on RCA results for use by Risk Owners, Control Owners, Risk Stewards and wider stakeholders or governance Track and provide advice on the completion of management response actions; ensure timely and accurate recording in the operational risk management system Promote non-financial risk awareness, including training and communications for the Business Assist the business in streamlining initiatives while maintaining/improving the risk control environment Provide feedback, guidance and advice to the Business on proposed operational risk policy and likely impact Establish/maintain strong working relationships with the risk owners, control owners and risk stewards to ensure the business is compliant To be successful you will need: Act as a liaison with Audit and Assurance teams to engage and facilitate the reviews for the Business Drive the development and implementation of future-fit risk management frameworks Act as escalation point for complex issues Deliver priorities and strategy of Chief Control Office Increase the understanding of HSBC’s change execution risk profile in Wealth & Personal Banking and support proactive management of issues so that change is delivered safely and sustainably by the Businesses and Functions Opening up a world of opportunity HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. #J-18808-Ljbffr

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