Executive Club Guest Relations Officer

4 days ago


Hong Kong Island, Hong Kong SAR China Four Seasons Hotel Hong Kong Full time

Executive Club Guest Relations Officer (Rooms + F&B) About Four Seasons Hotels and Resorts: At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Hong Kong: In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world. About the role: The Executive Club Guest Relations Officer welcomes guests to the property, providing an exceptional experience at the Executive Club. This role works to achieve the highest level of guest satisfaction, plus responding to a wide variety of guest requests, assessing guest needs, and serving food and beverages to the guests. This role is part of the Front Office, reporting to the Executive Club Manager. What you will do: Provide excellent F&B service at the Club Lounge including breakfast, afternoon tea and event cocktail Provide business and personalized service for Business Centre Performs check in, check out and room allocation procedures for guests through operating Opera system Handle cashing and payment transactions What you bring: Experience in Front Office or Food & Beverage will be an advantage Possess strong communication and interpersonal skills Team player Able to work on shift including between 5:30am to 1:00am What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Birthday Leave Complimentary Employee Meals Schedule & Hours: 5-Day work This is a full-time position #J-18808-Ljbffr



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