Senior Helpdesk

5 days ago


Tai Wong Ha Resite Village, Hong Kong SAR China HGC Global Communications Limited Full time

A leading telecommunications company in Hong Kong is seeking a Helpdesk Operator to manage phone calls, maintain reports, and provide technical support. The ideal candidate has at least 1 year of experience in computer and data network operations, and experience in helpdesk or telecommunication systems is preferred. Fresh graduates are welcome to apply. Competitive salary and career development opportunities offered.#J-18808-Ljbffr



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