Experimentation Analyst

Environmental audit reports? No, that was a copy‑paste mistake. Reports to: Assistant Manager Digital Experience – Experimentation Department: DEX (Digital Experience Department) This role is part of our Digital Experience Department (DEX), which is dedicated to providing our customers with exceptional digital experiences that are seamlessly integrated into our brand. As the Experimentation Analyst, you play a vital role in optimizing user experience and enabling continuous discovery at every phase of the product development lifecycle. You will be responsible for validating both problems and solutions through comprehensive scaled testing. Key Responsibilities Support of conversion rate optimisation (CRO) strategy development and execution across digital touchpoints, including web and mobile Design and run personalization and audience segmentation tests to improve B2C customer satisfaction and conversion Lead A/B testing initiatives by collaborating on hypotheses, planning, execution, and analysis to inform decisions Drive cross‑functional CRO efforts, promote experimentation culture, and serve as SME in personalization and optimisation Execute end‑to‑end experiments and personalization campaigns in Optimizely, including set‑up, monitoring, and reusable components Convert hypotheses and mockups into working variants with product managers, designers, and engineers Develop custom code for complex experiments and conduct thorough UAT/QA including accessibility, performance, and rollback checks Coordinate analytics instrumentation and validation with Insights teams; integrate feature flagging and safe deployment practices Troubleshoot live experiments, monitor health, and maintain campaign assets across digital platforms Document implementations and contribute to templates, standards, training, and continuous improvement of analytics tools and processes Requirements Hands‑on implementation of experiments using Optimizely, Adobe Target, or similar platforms with custom code Skilled in writing clear documentation and runbooks Familiar with Agile/Scrum methodologies and tools like Confluence and Jira Experienced in growth, CRO, A/B testing, and experimentation programmes Basic understanding of analytics instrumentation (Google/Adobe Analytics) and event validation Knowledgeable in feature flag systems, accessibility standards (WCAG), and privacy/tracking compliance Exposure to usability, UX/UI design, and design thinking; some product management experience in fast‑paced environments Fluent in Cantonese, English, and ideally Mandarin; collaborative, hands‑on, and eager to learn and solve problems Personal & Application Information Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods. #J-18808-Ljbffr