Assistant Vice President, Equities Delta 1 Middle Office Senior Analyst

Equity Swaps Middle Office sits within Citi Market Operations supporting the Delta One Business and is part of the overall Prime Finance Middle Office unit. The primary responsibility is managing a number of our Prime Swap clients while providing Trade Processing support to the Desk and Business. The successful candidate will be the main point of contact for all operational queries for their client base and they will interact closely with clients and internally across the Business, Middle Office and Operations. Responsible for providing first class operational client support as well as supporting the Team Lead in project work and ad‑hoc requests assigned to the team. The primary role will incorporate all aspects of Equity Swap operational client service – covering execution to allocation trade handling, trade lifecycle management, fails management and Client and Desk queries. This is a Senior role – successful candidate will be positioned to partner with and develop junior staff to drive up team capability, knowledge, and technical know-how in supporting the growing business. There will be increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP’s) and driving operational efficiency. The successful candidate will be developed into an SME (Subject Matter Expert) in their respective areas of focus. Key Responsibilities Primary contact for client operational queries for select client base, and management of client trade and settlement activity Provide support to Front Office Sales and Trading around trade execution and lifecycle management (primarily on equity hedge and swap & P-Note) Support trade capture management and client allocation, Front to Back reconciliation and identifying operational risk and connectivity issue resolution with our tech partners Manage new client onboarding to our Prime Swap platform Drive the development of new techniques for the trade life cycle, and improve processes and workflows to reduce Manual Touch Points Help maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems Provide leadership for the team, coach and train new recruits, and provide guidance and support to junior staff Key Characteristics Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support and Corporate Actions with Global Markets Product Knowledge: demonstrate high‑level knowledge and understanding of the Cash Equity and Equity Swap product. A general knowledge of derivatives is highly desirable. Client Presentation: An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team member should have the skillset to lead client meetings on topics such as Metrics and Client Service Reviews. Innovation/Creative Thinking: offer creative and innovative solutions to client issues when they arise. Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs). Business Liaison: partner with the Business and Client Executives to facilitate the following: new business pitches, smooth onboarding of new clients, ad‑hoc issue solution and product/platform capability questions. Qualifications, Experience and Skills 5-8 years of relevant experience in a related role, with client‑facing exposure Relevant degree (Business, Accounting, Finance) or equivalent work and industry experience preferred Cash Equity and Equity Swap product knowledge, and understanding of lifecycle management (trade capture, settlements, reconciliations) essential Client Service experience preferred, preferably within Prime Brokerage Energetic, flexible, collaborative and proactive; leadership qualities with strong risk management and control mindset Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; able to draw on diverse range of internal and external sources. Self reliable, good problem solver, results oriented Corporate Actions experience highly preferable #J-18808-Ljbffr