Store Manager.
3 days ago
Lead the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence. Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment. Maintain inventory integrity – minimise stock losses & ensure monthly (& daily if necessary) stock counts Foster a positive, engaging and ethical working environment Key Performance Indicators Increase sales and maximize profitability of the store Achieve high service standards as per Mystery Shopper score card Ensure all the retail standards are maintained within VG standards Inventory Integrity, managing stock losses and conducting stock counts Responsible for Staff Development & training in the store Responsible to maintain employee engagement & loyalty Key Areas of Responsibilities Drive the Sales and maximize Profitability Execute the main sales initiatives of the Brand Daily, weekly and monthly action plan to deliver the expected sales results Analyse sales figures, monitor expenses to optimize sales and profits Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses. Achieve High Service Standards Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer. Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved. Work with the team to best handle customer complaints. Maintain Best Retail Standards Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs. Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times. Ensure visual merchandising are implemented efficiently. Be vigilant and practice regular checks on staff movements during operating hours Inventory Integrity Work with the store staff to manage inventory and minimize stock losses Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner. Play a leading role when inventory integrity issues occur – Investigate and recommend corrective actions Staff Management Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store. Conduct on the job trainings and give proper product trainings/knowledge and lead the floor staff in achieving sales and other store target. Regular store meetings to ensure accurate and consistent communication to the staff. Conduct staff appraisal and quarterly performance review. Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback. Improve staff morale leading to positive and dynamic working attitude. Maintain general and acceptable staff working conditions Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct Reporting Ensure the appropriate daily, weekly and monthly reports submission are delivered on time. Any Ad Hoc reports and requests by the Management/Brand. #J-18808-Ljbffr
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Store Manager
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