Assistant Manager, Authorization

3 days ago

Hong Kong Island, Hong Kong SAR China Chong Hing Bank Ltd Full time

Process authorization referrals according to the guidelines/procedures/policies (issuing business). Communicate with other issuing banks by fax/telephone on authorization referrals and information verification received from on-us merchants (acquiring business). Liaise with IT Section about system problem on credit card system, merchant acquiring system, and Cardholder Management System (CMS) for generation of One Time Password. Make preventive measures according to the guidelines of handling velocity checking and fraud detection alerts, and/or contact cardholder to verify the genuineness of transactions with a view to protecting the Bank’s and customers’ interest. Handle lost credit card reports and provide pertinent information to Fraud Control Section for investigation. Support the services of credit card customer inquiries and merchant inquiries during non-office hours. Prepare MIS relating to authorization services, fraud detection activities and customer inquiries. Take the role of monitoring the activities in office via surveillance camera CCTV. Requirements: Secondary education or above Minimum of 2 years' of relevant working experience in card authorization/ customer service Good interpersonal and communication skills Shift and overnight shift are required Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English Candidate with less experience will be considered as Senior Officer Benefits / Other Information: 5-day week Discretionary bonus Birthday leave Marriage leave Extra maternity leave Extra paternity Leave Examination leave Insurance plan Medical plan Family medical plan We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK, or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise. The Mandatory Reference Checking (MRC) Scheme is a regulatory framework established by the Hong Kong Monetary Authority, which requires banks to check the conduct history of prospective employees for positions defined under the scheme. Therefore, MRC will be a part of our selection process if you apply for the in-scope positions. For details, please refer to the “Frequently Asked Questions for In-Scope Individuals” ( published by HKAB. Founded in 1948, Chong Hing Bank is a well‑established commercial bank in Hong Kong with a network of more than 40 branches and sub‑branches. The Bank became a member of Yuexiu Group, one of the largest state‑owned enterprises in Guangzhou, in 2014. In recent years, the Bank has been actively expanding its business in Hong Kong, Macau and Mainland China. To cope with the Bank’s rapid growth, we are now inviting high calibre candidates to join us and develop successful careers with us. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What’s your expected monthly basic salary? How many years’ experience do you have as an Authorization Manager? Which of the following languages are you fluent in? #J-18808-Ljbffr

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