Retail Sales Associate
4 days ago
Reports to Supervisor/Manager Join us and be part of a team that values great service and teamwork Key Responsibilities Team up with the retail management team for smooth shop operations. Encourage your team to meet sales targets. Be a customer service superstar. Address customer issues and complaints. Follow company policies and maintain cleanliness and safety. Build and maintain strong customer relationships. Work collaboratively to achieve team goals. Key Performance Indicators Assist managers in delivering excellent customer service. Aim to minimize waste and markdowns. Prioritize health and safety. Track and report on marketing events. Participate in team activities and use customer feedback for improvement. Seek ongoing feedback from managers and peers. Key Behaviors Excellent multitasking and time management skills. Strong interpersonal and communication abilities. Build relationships across departments. Quick thinker who stays calm under pressure. Eager to learn and grow in your role. Maintain positivity, even in stressful situations. Working With People Motivate your team to hit targets. Lead by example and embody company values. Foster creativity and innovation within the team. Use feedback to develop and improve. Support new team members and uphold grooming standards. Customer Experience Keep the shop neat and tidy. Have thorough product knowledge. Ensure accurate product labeling and pricing. Promote new and exclusive products. Follow health, safety, and security procedures. Engage in customer activities to enhance their experience. Operational Standards Strong interpersonal and communication skills. Build relationships across the business. Stay calm and think quickly during busy times. Show urgency in task execution. Sales Create an extraordinary customer experience to meet sales targets. Be a role model focused on customer experience. Demonstrate a passionate understanding of the brand and products. Handle customer complaints effectively and follow up. Manage stocks, displays, cash, and gift card levels. Requirements Proven experience in a similar role within a retail store setting. Excellent interpersonal and communication skills. Ability to think quickly and rationally under pressure. Strong time management and multitasking skills. Fluency in English and Cantonese/Mandarin. A genuine passion for food, beverage, and exceptional customer service. In Return, We Offer Some Fabulous Benefits 5 working days per week (40 hours) 16 AL 1 Volunteering Day Leave 4 Wellbeing Days Annually Birthday Day Leave Corporate Discounts Health Insurance End of year discretionary bonus Free staff meal Staff discount Training provided #J-18808-Ljbffr
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