Electronic Trading – Application Support

2 weeks ago

hong kong, Hong Kong SAR China ITCAN Pte Ltd Full time

Electronic Trading – Application Support Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform. Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment. Responsibilities Management and tracking of daily production problems and user requests; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams. Handle business-driven or exchange-driven projects. Conduct system Quality Assurance testing and perform deployment or upgrade of mission-critical trading applications and systems. Ensure adequate performance and operation of the systems – monitor the performance / operation, diagnose and address any problems. Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures. Provide system and process documentation. Morning / Lunch shift duty, weekend and holiday work are required. Enhance the automation and resilience of production systems to improve operational efficiency and uptime. Technical and Behavioral Competencies Good business knowledge on cash and derivatives products and market rules. Experience with system monitoring. Strong technical / scripting knowledge in Linux/Unix environments. Proficiency in Excel/VBA. Proficiency with Python/shell scripting. Proficiency with network protocols like TCP, UDP, FIX. Takes initiative and is results driven. Strong decision‑making and analytical skills. Ability to innovate. Excellent interpersonal and communication skills. Seniority level: Entry level. Employment type: Contract. #J-18808-Ljbffr

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