BIM Service Consultant

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Glodon Company Limited Full time

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Direct message the job poster from Glodon Company Limited

Responsibilities:
  • Customer communication and demand mining:
    • Establish and maintain long-term contact with overseas customers, and pay regular return visits to understand their software experience, problems, and potential needs.
    • Collect customer feedback on software functions, performance, and interface, and organize and analyze to help product optimization.
  • Software use support and training:
    • According to customer needs, cooperate with sales to do product pre-sale price transmission and demonstration, assist in follow-up, and ensure order closing.
    • Responsible for product delivery and after-sales training to ensure customer product application and achieve customer success.
    • Customize the training program according to the customer's situation, covering basic to advanced and industry application skills.
    • Use a variety of online and offline methods to help customers master the software and improve the use effect.
    • Answer customers' software use questions in real time, provide solutions, and ensure business operations.
  • Problem feedback and collaborative solution:
    • Responsible for communicating with the group's production line, quickly and accurately feeding back customer problems and optimization suggestions to R&D and other departments, and promoting software improvement.
    • Assist in R&D to reproduce and test problems, provide on-site data, and speed up problem solving.
    • Cooperate with various departments to follow up the progress of problem handling, and inform customers of the results and time in a timely manner.
  • Market information collection and analysis:
    • Pay attention to overseas construction industry trends, policies, and competitive product information, and analyze data to provide reference for the company's strategy and R&D.
    • Combine the advantages of software, customer needs, and industry trends, and put forward marketing and product optimization strategies.
  • Project implementation and after-sales support:
    • Participate in the implementation of software overseas projects, and cooperate with the customer team to ensure that the software deployment meets the needs.
    • Provide on-site technical support and training during the implementation of the project to solve various problems.
Qualifications:
  • Education and Profession:
    • Bachelor degree or above, major in architectural design, civil engineering, cost, computer and other related majors is preferred.
    • Familiar with housing construction design, familiar with cost process and work, and understand the overseas construction market.
  • Language ability:
    • Proficient in Cantonese and English to communicate.
    • Fluent in English listening, speaking, reading, and writing, CET - 4 and above is preferred.
  • Experience:
    • 3-5 years of work experience in housing construction design institute, Hong Kong permanent residence ID card, and know the cost work process, overseas work or overseas customer docking experience is preferred.
    • Familiar with the software project process, have project management experience, and be able to coordinate resources to promote the project.
  • Skills and qualities:
    • Hold BIM Manager certificate from Hong Kong Construction Industry Association.
    • Will use Glodon Cubicost series product software.
    • Strong communication and collaboration skills, able to translate and convert between local customer needs and group developers.
    • Have a positive team spirit and be able to work with people from multicultural backgrounds.
    • Outstanding learning and problem-solving skills, able to quickly master new technologies, understand customer needs, and quickly match product solutions.
    • Strong sense of responsibility, conscientious and responsible work, and strong sense of service, and actively maintain the company's brand image.
    • Good ability to work under pressure and be able to cope with fast-paced work.
    • Have high corporate loyalty, obey the organizational arrangement, and complete other tasks assigned by the manager.
Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

Engineering and Other

Industries:

Construction

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