Application Support Engineer

3 months ago


hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Leading beverages manufacturer and distributor

Job Description

  • Oversee the efficient running of enterprise software applications (from legacy to web/mobile) ensuring that the systems meet the optimum potential. To act as the system expert and provide relevant advice and guidance.
  • Take leadership in owning issue resolution and driving them to complete by following ITIL standard.
  • Manage Quality Assurance and System Implementation of projects.
  • Handle change requests and ensure deliverables meet user requirements.
  • Provide application support services for enterprise systems within agreed service level.
  • Pro-actively monitor and follow up routine/ad hoc system and database issues.
  • Enforce and follow the SDLC standard and procedures.
  • Liaise with Tier-2 on the development of system enhancements to overcome known problems and propose appropriate solution to fulfill user requirements.
  • Coordinate and work with user departments to collect, identify and analyze business requirements.
  • Assist in execution of all kind of testing and provide accurate testing results.
  • Perform implementation, user training, deployment and production release processes.
  • Support knowledge sharing within IT teams.
  • Able to work with outsourced vendors in HK and other team members in China.

Job Requirements

  • Education: University/Polytechnic graduates in Information Technology or related discipline and equivalent.
  • Working Experience: At least 2 years relevant working experience.
  • Good knowledge in MSSQL, SYBASE, C#, ASP.NET, MS Windows and MS Office.
  • Familiar with ITIL standard and Project Management methodologies.
  • Experience in Supply Chain, ERP/SAP, CRM or Sales Force solution will be an advantage.
  • Experience in supporting large scale enterprise applications and system implementation.
  • Familiar with incident support & application development life cycle.
  • A team player with good analytical, organizational and problem solving skills.
  • Strong communication and interpersonal skills, pleasant and positive personality & self-motivated.
  • Ability to work under a dynamic environment, handle multiple tasks and meet tight deadlines.
  • Strong sense of responsibility and able to work independently.
  • Good command of spoken & written English and Mandarin.
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