Educator | (Part-time) Hong Kong Elements

lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面，我們樹立標竿，創造顛覆性的產品和體驗，持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司，我們專注於創造正面的改變，期許打造更健康、繁榮的未來。特別值得一提的是，這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。 Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people. Job Summary The Educator role is the foundation of our success as an organization. Educators are experts in creating world‑class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top‑quality product education, and speaking authentically about our community and culture. Core Responsibilities Of The Job Guest (i.e., Customer) Experience Interact with guests to ensure a great guest experience in a manner that values guests’ time. Assess guests’ needs to provide customised, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Facilitate a seamless end‑to‑end guest experience by conducting accurate and timely guest transactions and executing market‑relevant omnichannel programs according to company standards. Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs. Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests. Inform guests of local community programmes. Plan and execute local, regional, and area‑driven community projects and initiatives (e.g., local run club, international day of yoga). Working With Others Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations. Operations Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Use in‑store technology to support store operations and provide positive guest experiences. Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Guest Experience: Enjoys working and connecting with, understanding, and helping guests. Personal Responsibility: Accepts responsibility/accountability for actions; is dependable. Self‑Awareness: Is aware of how words or actions may be perceived by or affect others. Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives. Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging. Job Requirements Eligibility Legally eligible to work in the jurisdiction of the store which you are assigned to. Availability Willing to work a flexible schedule. Other Willingness Requirements Willing to move through a store for most of a shift to help guests and accomplish work. Willing to work as part of a team and complete some work independently. Job Assets (i.e., nice to have; not required) Education: High School or Secondary School diploma equivalent or above. Beyond the Paycheck (Benefits & Perks) At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team‑based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top‑up program and personal and professional development programmes. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. #J-18808-Ljbffr