Assistant Chief Concierge
4 days ago
Job Description Press space or enter keys to toggle section visibility Essential duties and responsibilities Possess a high degree of familiarity in connection with hotel services and facilities, tours, transportation and restaurant recommendations Experienced in leading the concierge team in delivering exceptional concierge services, bell services, airport services and driveway services. Handle any guest problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through. Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment Be responsive to associates needs and problems; be firm, fair and consistent in dealing with challenges. Continuously strive for new thoughts and ideas to improve and strengthen the Concierge team, up-date standard operating procedures and implement them. At all times strive to represent Rosewood Hong Kong in most professional, courteous and efficient manner. Requirements Degree or Higher Diploma in Hospitality or Tourism management is an advantage Minimum 4-5 years’ relevant working experience in a sizeable luxury hotel, with at least 2 years in similar capacity Proficiency in English, Putonghua and Cantonese is essential Proven managerial abilities in people management, strategic planning and problem solving High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills #J-18808-Ljbffr
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Assistant Concierge Manager
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hong kong, Hong Kong SAR China Mandarin Oriental Full time2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Mandarin Oriental, Hong Kong is looking for an Assistant Concierge Manager to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you...
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