Branch - Customer Services Officer/ Customer Services Representative (Teller)

4 days ago


Hong Kong Island, Hong Kong SAR China The Bank of East Asia, Limited Full time

Branch - Customer Services Representative (Teller) (Job ID 3705) Job Responsibilities Provide high‑quality and customer‑friendly counter services to customers Handle daily financial transactions and customers' enquiries Refer customers to respective colleagues to satisfy other financial needs Provide excellent service in handling customer issues and enquiries in a timely, problem‑free and responsive manner Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day‑to‑day work Requirements Attained Level 2/Grade E or above in 5 subjects in HKCEE/HKDSE including Chinese, English and Mathematics, equivalent or above Strong desire to develop a career in the banking industry Customer‑oriented, independent, pro‑active and presentable Strong commitment and good communication skills Basic PC knowledge Good command of both spoken and written English and Chinese Work location: Branch placement will be subject to hiring team’s final decision (Candidate with less / without relevant working experience will be considered for the position of Customer Services Representative) (Candidate can choose to work for 4 days from Monday to Friday with fringe benefits) Application Questions How many years' experience do you have as a customer service representative? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year. Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive wholesale banking, personal banking, wealth management, and investment services to its customers in Hong Kong, the Chinese Mainland, and other major markets around the world. BEA is a leading Hong Kong‑based financial services group listed on The Stock Exchange of Hong Kong, serving the needs of customers throughout Greater China and beyond, with total consolidated assets of HK$860.4 billion (US$110.1 billion) as of 31st December 2023. BEA also operates one of the largest branch networks in Hong Kong, with 48 branches, 42 SupremeGold Centres, and 3 i‑Financial Centres. #J-18808-Ljbffr


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