Team Leader

2 weeks ago

Hong Kong Island, Hong Kong SAR China Hermès Full time

Join to apply for the Team Leader role at Hermès Responsibilities Help to achieve annual and monthly targets, monitor and review regularly Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department Analyze sales data and provide constructive suggestions for improvement Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness Stock and Process Control Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss Work with operation team on regular stock take and be able to explain discrepancies or irregularities Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan Ensure the visual merchandise corresponds to the product’s sales plan Suggest visual presentation for improving the sales through of slow-moving items Maintain shop display and environment in line with group guideline Store Operations Be present in sales floor as shift leader to oversee store operation, assist team whenever required Ensure store procedures are properly followed and smoothly operated Handle all customer complaints and difficult situations Conduct briefing session and act as Key Holders and a contact person in case of emergency Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency Team Management Motivate and coach team member to achieve sales and non-sales objectives Observe and review staff’s performance with managers on regular basis Build morale and foster team spirit, encourage open two-way communication Monitor and manage the team to ensure enough manpower on floor to serve customers Organize the team to brief other team members after their training session to make sure that all teams share the knowledge Identify training need; follow-through team’s learning and practices; ensure on-going applications at workplace Clientele Development and CRM Support and coordinate company events to develop a closer customer relationship Educate and convey brand messages to customers through different means Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database Qualifications Tertiary education or above Minimum 6 years’ relevant management experience in luxury retail or similar capacity Knowledge of different aspects of shop operations Great presentation, communications, and interpersonal skills Strong analytical mindset and ability to provide effective solutions Good Leadership skills and encourage teamwork Curious individual with good problem-solving skills and eager to seek for challenges Proficient with computer skills and MS Office Good command of written and spoken English and Chinese (Mandarin and Cantonese) #J-18808-Ljbffr

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