Senior Residential Property Officer

Senior Residential Property Officer - The Headland Residences A career at Swire Properties is more than just work, it’s a calling. We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve. Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia. We are now looking for a talented Senior Residential Property Officer to be part of our dynamic team. Reporting to the Manager, Residential Property, the incumbent will be the deputy in-charge of the overall day‑time estate operation and management of luxury residential property. RESPONSIBILITIES Facilitating takeover of common areas and facilities of residential buildings Developing work instructions/guidelines to facilitate the daily operation Oversee day‑to‑day property management operations, including coordinating with service contractors and inspecting common areas Ensure compliance with statutory requirements, such as BMO, DMC, and house rules Manage and supervise the team's performance to maintain high‑quality service delivery Provide excellent customer service by handling resident/occupant complaints and inquiries, as well as coordinating matters between owners and external parties Assist with administrative and documentary work for the Management office, including overseeing workflow Attending regular meetings and preparing management/financial reports Performing all other duties as assigned by the seniors REQUIREMENTS Degree holder of Housing Management/Property Management or related disciplines Minimum 5 years’ experience in property management or related industries Member/ Student member of Hong Kong Institute of Housing or related institution is preferable - PMSA Tier 2 or above Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Highly proactive and customer‑orientated with a positive mindset. Fluency in spoken and written English and Chinese including Putonghua Good PC skills on MS Office and communication application Experience in taking over new residential project is an advantage BEHAVIOURAL COMPETENCIES Customer Focus Drives for Results Communicates Effectively Demonstrates Self‑awareness Learning Agility WHY CHOOSE US Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025 HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024 DON'T MISS THIS OPPORTUNITY As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time. If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance. #J-18808-Ljbffr