Site Reliability Engineering Manager

At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award‑winning international family with over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you… You can enjoy: Convenient office location, less than 5 min. walk from MTR Free round‑trip lunchtime shuttle bus services to Shatin Comprehensive Medical and Life insurance coverage, including your spouse and children Well‑equipped Gym inside our office building Onsite Clinic and Lactation Room Role Purpose The SRE Manager specializing in observability and automation is a strategic technical leader responsible for ensuring the reliability, scalability, and efficiency of large-scale systems. This role combines expertise in observability frameworks with automation practices to drive proactive system management and incident resolution. Lead the design and implementation of observability frameworks (metrics, logs, traces) using standards tools to provide deep insights into system health, user experience and business logistics. This role bridges software solutions and operations to reduce downtime, accelerate incident resolution, and drive proactive system improvements. A typical day in this role Design, implement & own end‑to‑end observability solutions using tools to ensure comprehensive system visibility to improve reliability, architect highly resilient systems. Advocate for observability best practices across engineering teams and integrate monitoring into Infrastructure & applications. Develop automation for infrastructure to reduce manual toil, ensure reliability and optimize resource utilization through performance analysis, AI abnormal detection and dynamic adjustments. Mentor observability team and foster a culture of continuous improvement and innovation. Work with technical partners, exploring tools/features PoC, manage licenses, and conduct training sessions. Success will depend on Solid working experience in SRE, DevOps, or systems architecture roles, with proven success in project deployments rollout. Hands‑on experience with observability tools (e.g., Dynatrace, Prometheus, Grafana, ELK Stack etc.) and automation frameworks (e.g. Ansible, Jenkins). Scripting/programming skills for automation and tool development. Knowledgeable on AI/ML‑driven observability for predictive analytics and anomaly detection. Problem‑solving skills and a data‑driven mindset. Communication skills to bridge technical and non‑technical stakeholders. Good command in spoken and written Cantonese and English. This job is a good fit for you if You are a PROBLEM SOLVER. You make decisions based on evidence‑based opinions. You are a CHANGE CHAMPION. You love imagining what could be and don’t hesitate to challenge the status quo. You are good at producing original ideas and are very comfortable with ambiguity. You are a COMMUNICATOR. You have an ability to pick up on people’s underlying motivations and these insights make you persuasive and inspiring. You are an EXPERT. You have in‑depth knowledge of a key area and seek possible solutions through study and research. What is holding you back? Don’t miss out on this great chance to shape Your life Apply now We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Retail Referrals increase your chances of interviewing at AS Watson by 2x #J-18808-Ljbffr