Director, APAC Client Service Lead

Position Overview Apollo is seeking a driven individual to lead the firm’s APAC Client Service Group which provides ongoing client service in this region for Institutional & Global Wealth client-bases. The primary focus of this individual will be supporting our regional clients & sales teams directly, while managing and cultivating a wider client service team across different geographies including Hong Kong, Tokyo, Seoul, and Singapore. Primary Responsibilities Serve as APAC client service lead across Institutional and Global Wealth clients, including management of regional client service professionals to ensure coordinated and consistent white-glove client service. Regional operational lead for Global Wealth clients and products, including pre-sale support, end-to-end onboarding and post-sale service. Close coordination and accountability to Global Wealth Advisor Services team that oversees intermediary onboarding globally, focusing on providing on-the-ground client support in APAC while also maintaining strong connectivity with the global team and leveraging their expertise and institutional knowledge (e.g., information sharing, best practices). Partner closely with, and be accountable to, Global Wealth APAC Sales team. Partner closely with, and be accountable to, Institutional APAC Sales team. Coordinate across multiple groups globally within the firm to ensure uniform, proactive, timely, professional, and accurate prospect and client interactions. Pre‑sale and Onboarding Lead the pre‑onboarding process in close partnership with sales professionals for Global Wealth clients, ensuring requisite connectivity is in place with respective clients and their third‑party service providers (e.g., Allfunds, iCapital, S64, Clearstream). Oversee the coordination of Global Wealth client diligence materials, RFIs/RFPs, reporting, ad‑hoc diligence requests, etc., that will be fulfilled by other APO teams including the translation of such materials. Project‑manage the Global Wealth client onboarding process in coordination with Global Wealth Advisor Services, including but not limited to distribution agreements, oversight of third‑party service providers, and coordination across numerous Apollo teams (e.g., compliance, legal, fund controllers) to execute onboarding. Serve as the operational and home‑office contact at financial intermediaries and distribution partners from a pre‑ and post‑sales perspective. Understand and tailor approach based on regional nuances across regulatory requirements and product structures. Post‑onboarding Manage subscription and redemption process and queries for perpetual funds, as well as manage capital‑call notice follow‑ups for draw‑down funds. Coordinate and oversee third‑party service providers to ensure client obligations are met and that cross‑party processes are functioning as expected and mutual SLAs are being executed. Liaise with COO and PDI teams to ensure accurate and timely publication of NAV/valuation and recurring reporting for all funds and feeders, including fact cards and pitch books. Respond to ad‑hoc requests for information across a variety of Apollo products. Ongoing Act as APAC central liaison for wealth distributor enquiries on Apollo products lifecycle, maintain third‑party service provider relationships, and coordinate with internal and external stakeholders to formulate appropriate responses in a timely manner. Provide support to sales team members through the whole servicing lifecycle—from prospect to client. Support the Global Wealth APAC sales team in the production and updating of business and strategy plans. Qualifications & Experience 12+ years of prior experience in a client‑services role at an alternative asset‑management firm or investment/private bank. Bachelor’s degree in Finance, Economics, Business Administration, or a related field. Experience within the Global Wealth/Intermediated market is a must. Previous personnel‑management experience strongly preferred. Previous project‑management experience strongly preferred. Self‑motivated and resourceful; able to multi‑task and focus on delivering results. Client‑centric mindset. Ability to operate as a team player – energetic, enthusiastic, and personable. High‑quality written and verbal communication skills. Excellent attention to detail. Strong communicator; personable, organized, and proactive with a positive attitude. Strong interpersonal skills to support communication with internal and external counterparties. Excels in a rigorous and fast‑paced team‑oriented work environment. Fluency in English; other languages such as Korean, Japanese, Mandarin Chinese are advantageous. About Apollo Apollo is a high‑growth, global alternative asset manager. In our asset‑management business, we seek to provide our clients excess return at every point along the risk‑reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. As of September 30 2025, Apollo had approximately $908 billion of assets under management. To learn more, visit Our Purpose and Core Values Our Clients Rely On Our Investment Acumen To Help Secure Their Future. We Must Never Lose Our Focus And Determination To Be The Best Investors And Most Trusted Partners On Their Behalf. We Strive To Be The leading provider of retirement income solutions to institutions, companies, and individuals. Core Values Outperform Expectations Challenge Convention Champion Opportunity Lead Responsibly Drive Collaboration Our Benefits Apollo relies on its people to keep it a leader in alternative investment management, and the firm’s benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits. Equal Employment Opportunity Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, gender/sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only – candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Any job offer will be conditional upon and subject to satisfactory reference and background screening checks, all necessary corporate and regulatory approvals or certifications as required from time to time, and entering into definitive contractual documentation satisfactory to Apollo. Seniority level Director Employment type Full‑time Job function Business Development and Sales #J-18808-Ljbffr