Channel Operations Officer

2 days ago


Kowloon, Hong Kong SAR China The Bank of East Asia, Limited Full time

Channel Operations Officer - Channel & Transaction Management Add expected salary to your profile for insights This role will assist the Channel Operations Manager to develop banking services in response to the popularity of banking transactions through various channels so as to improve customer experience. Responsibilities Respond to customer feedback in a timely fashion and follow through on our promises to customers without delay Liaise with other Departments of the User Acceptance Test to provide an acceptance system enhancement / modification to implement for Bank customers Collect transaction details of channels processing for system enhancement or modification Update relevant Guideline / Procedure Manual as instructed Perform UAT for the newly developed project(s) of various channels for the Bank Move toward increased personalization based on analytics to make the customer experience more seamless Coordinate and communicate among supporting teams to increase the effectiveness and efficiency of support services Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work Requirements HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above Minimum of 3 years’ relevant experience in the banking industry preferred Sound knowledge of banking regulatory requirements Good understanding of relevant bank policies and procedures Independent, self‑motivated, and detail‑oriented A team player with good communication skills and risk awareness Good command of both spoken and written English and Chinese, fluent in Mandarin is advantageous Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year. Unlock job insights Salary match Number of applicants Skills match Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as an Operations Officer? How many years' experience do you have in the financial services industry? Have you worked in a role which requires a sound understanding of business intelligence (BI) best practices? Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive wholesale banking, personal banking, wealth management, and investment services to its customers in Hong Kong, the Chinese Mainland, and other major markets around the world. BEA is a leading Hong Kong-based financial services group listed on The Stock Exchange of Hong Kong, serving the needs of customers throughout Greater China and beyond, with total consolidated assets of HK$891.4 billion (US$113.5 billion) as of 30 June 2025. BEA also operates one of the largest branch networks in Hong Kong, with 47 branches, 41 SupremeGold Centres, and 3 i‑Financial Centres. #J-18808-Ljbffr


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