Senior Officer

4 days ago


Hong Kong Island, Hong Kong SAR China Generali Life (Hong Kong) Limited Full time

Senior Officer / Officer, Customer Services - Employee Benefits Generali is one of the largest global insurance and asset management providers. In 190 years, we have built a multinational group that is present in over 50 countries, with a total premium income of € 82.5 billion in 2023 and more than 82,000 employees serving 70 million customers. Our ambition is to be the lifetime partner to our customers, offering innovative and personalized solutions thanks to an unmatched distribution network. This position will provide high quality services to our customers. Key Responsibilities Provide professional advice and outstanding customer services and support management to achieve the company objectives. Engage in cross‑team support. Ensure the meeting of preset personal KPIs. Cooperate with different operation teams to deliver excellent services to our customers. Collect feedback proactively from customers and team members to identify areas for improvement in our operations. Support the handling of assigned ad‑hoc projects from time to time. Ensure transactions are properly performed and adhere to all regulatory requirements and company guidelines. Key Requirements Degree holder with minimum 3 years of solid experience in customer services, preferably in employee benefit business. Industry knowledge and strengths in employee benefit operation, systems and organizations. Experience of complaint handling in employee benefit business will be an advantage. Excellent telephone manner with strong interpersonal skills. Good communication skills in English and Chinese, both written and spoken. Customer‑Driven, People‑Centric and Team‑Focused. Self‑motivated and able to work independently. Candidate with less experience will be considered as Customer Service Officer. We offer 5‑day work, good career prospects and an attractive remuneration package to the right candidates. Interested parties please send a full resume with current & expected salary. Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed after two years. #J-18808-Ljbffr


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