Quality Assurance Officer

4 days ago


Hong Kong Island, Hong Kong SAR China Delken Group Limited Full time

Our client is a leading telecommunication service provider, they invite bright and energetic candidate for the following vacancy: Quality Assurance Officer Responsibilities: To monitor the quality of our service by contacting customer and through phone and email To identify areas of improvement and suggest recommendations to managerial level, aiming to deliver the best service to customers To prepare quality reports To constantly evaluate the benchmark for the quality assessment with the team To develop a comprehensive quality assurance framework that meets client’s expectations and needs To support the team and perform ad-hoc duties when required by management Requirements F.5 / F.6 or above 3 years of customer service experience in Contact Center will be an advantage Candidate presents self-motivated and good interpersonal skills Customer-oriented and result-oriented Proficiency in English, Mandarin & Cantonese Proficiency in MS Office application and Chinese inputs Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: Delken Group Limited 1202 C.C. Wu Building, 302-308 Hennessy Road, Wanchai, HK; email to or contact or fax to . For more jobs, please visit our website: #J-18808-Ljbffr



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