Manager, IT Operations
3 days ago
Our client is a sizable firm that focuses in innovation and technology. Manager, IT Operations Responsibilities: General Operation Management Establish and manage the support service for the platforms owned by other departments Ensure the day to day IT operation follow the best practice and meets the operations' KPIs Manage the IT Infrastructure Library (ITIL) and foster the ITIL processes to all IT & outsourced team members Ensure all the procedure and documentation for Outsourcing operation is up-to-date and followed according to HKSTP procedure and standards Incident and Change Management Ensure the outsourced providers to keep track of all incidents and problems, and are recorded properly Enhance the repeated incidents and Operation tasks by automation Communications within application and infrastructure users when a major incident occurs impacting IT provided services Timely expedite critical incidents to the management team Act as Change Manager to manage all infrastructure changes and ensure records are properly approved according to the ITIL process Ensure the Change Management meetings hosted by Outsourcing when needed Others Carry out training or experience sharing session on new IT initiatives Perform any other duties as assigned by the management Requirements: Bachelor degree in IT, Computer Science or technology related discipline A minimum of 8 years’ relevant experience in IT field having solid experience in total solution and delivering quality service. Demonstrated experience in implementing the ITIL process OR certified as ITIL professional will be a definite advantage Extensive knowledge of data center operations, network, servers, storage, DR and production operations support. Specific technologies of note include but not limited to Microsoft Server & Client operating system and infrastructure applications, Cisco Voice and Networking, VMware, HP, Dell, Enterprise-level SANs, multi-carrier WANs, and mobile devices Ability to manage stakeholders at all levels, both internally and externally including vendors and operation team Service-oriented, good problem solving and communication skills Professional level business Chinese and English, both written and verbal Candidates with less experience will be considered for junior position Interested candidates, please send your resume (MS Word document) including employment history, present and expected salary to For more jobs, please visit our website: (All personal data submitted will be treated in strict confidential and used for recruitment purposes only.) #J-18808-Ljbffr
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