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Engineer - .com

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

We are seeking a skilled and motivated End User Compute Engineer to join our Security team. As the subject matter expert for IT applications managed by the Security team, you will play a critical role in ensuring the smooth operation and security of our end-user computing environment. You will be responsible for advanced administration and configuration of key applications, while also serving as an escalation point for complex technical issues. We are looking for individuals who are eager to embrace AI technologies and apply them to relevant challenges within end-user computing. This role will work closely with other IT and Security teams and may require providing support on an ad-hoc basis. If you are passionate about technology and thrive in a fast-paced environment, we encourage you to apply

Responsibilities

  • Act as the technical SME for IT applications managed by the Security team such as EUC Workspace Administration, Mobile Device Management Tools, Support Ticketing System or Browser Monitoring tools
  • Troubleshoot complex technical issues escalated from the IT Operations team.
  • Design and implement application configurations to support new business initiatives and projects.
  • Develop and maintain technical documentation related to EUC applications.
  • Collaborate with other IT and Security teams to ensure seamless integration and security across the IT environment.
  • Stay up-to-date with the latest technologies and trends within the end-user computing, including exploring and evaluating AI-driven solutions.
  • Embrace and explore opportunities to apply AI tools and techniques to enhance end-user computing efficiency and security. This includes a willingness to learn about and experiment with AI-driven solutions.
  • Provide ad-hoc support as needed to other IT and Security teams.
Requirements
  • At least 2 years of experience working in an IT environment with cloud-based technologies.
  • Hands-on experience in administration and configuration with EUC Workspace Adminstration
  • Strong understanding of identity and access management principles.
  • Excellent problem-solving and analytical skills.
  • A good team player with the ability to work independently and take initiative.
  • Good verbal and written communication skills in English.
  • Keen learner with strong attention to detail.
  • Eagerness to explore and apply AI tools and technologies to IAM and end-user computing challenges.