Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking

3 months ago


Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
  • Understand customers' needs and provide appropriate solution
  • Provide advisory service / insight to cope with customer needs
  • Solicit customers' feedback and identify problem trends for improvement actions
  • Record, track and coordinate the resolution of all customer queries/feedbacks
  • Handle ad-hoc projects or customer issues analysis
Requirements
  • Degree or diploma holder
  • Experience in serving Trade/Cash/Corporate Banking customer preferable
  • Good telephone manner with attentive listening, good communication skills
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Proficient in Microsoft Office applications
  • Knowledge in Finacle system will be a plus
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.


  • Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...


  • Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...


  • Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...


  • Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...


  • Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...


  • Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    DBS Bank Job DescriptionJob Title: Senior Corporate Banking Compliance SpecialistJob Summary:We are seeking a highly skilled and experienced Senior Corporate Banking Compliance Specialist to join our team at DBS Bank. This role is responsible for providing comprehensive KYC and on-account opening services for large corporate and financial institutional group...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Opportunity at Hang Seng Bank LimitedHang Seng Bank Limited is committed to delivering exceptional customer service and is currently seeking a highly skilled professional to lead the Commercial Banking Contact Centre in its efforts to continually enhance performance and provide best-in-class products and services. About the RoleThe successful candidate...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to delivering exceptional service excellence. Our people are our most valuable asset, driving our efforts to enhance performance for customers and provide best-in-class products and services.Job DescriptionWe are seeking an experienced Senior Manager, Contact...


  • Hong Kong, Hong Kong SAR China Link Group Full time

    Why Link Group Marking an exciting chapter in Link Group’s global expansion, the Link Retirement Solutions business in Hong Kong combines the expertise of our talented people with cutting-edge technology, digital connectivity, data intelligence and information security to connect people with their financial assets – safely, securely and responsibly. ...


  • hong kong, Hong Kong SAR China Bank of China Full time

    Personal Banking Manager – (Contact Centre, Digital Hub) Job No.: 498377Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Business Development, Investor Relations, Customer Services, Investment Management, Relationship Management Responsibilities: Champion the one-stop personal banking services at...

  • Senior Associate

    4 weeks ago


    Hong Kong, Hong Kong SAR China ALL-STAR AGENCY Full time

    Overview My client is a well-known bank that has a strong global present in the globe, they are now seeking an experienced Senior Associate in their Office Admin team. In this role, you will be responsible for providing comprehensive administrative support to the department, ensuring the smooth and efficient operation of our corporate banking activities ...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Overview We are seeking a highly skilled and motivated Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking to join our team at DBS Bank (Hong Kong) Limited. Key Responsibilities As a Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking, you will be responsible for delivering exceptional customer service to our...


  • Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of Senior Customer Service Representative, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job DescriptionThe OpportunityWe are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at Manulife. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key...


  • Hong Kong, Hong Kong SAR China Manulife Full time

    Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of Senior Customer Service Representative, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you?...


  • Hong Kong, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Responsibilities: Champion the one-stop personal banking services at Contact Centre Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service &...

  • Senior Officer

    6 months ago


    Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Hong Kong, Central and Western District, Hong Kong SAR China SUPER Corporate Consultancy Group Full time

    Job TitleSenior IT Officer – BankAbout the RoleWe are seeking a highly skilled Senior IT Officer to join our team at SUPER Corporate Consultancy Group. This role will be responsible for handling IT Security and Governance in our related services.Key ResponsibilitiesEnhance internal security monitoring and protection measures to ensure the integrity of our...