Programme Lead/Programme Director/Lead of Project Manager/Program Manager

4 weeks ago


Hong Kong, Hong Kong SAR China TEKsystems Hong Kong Full time
  • Programme Lead/Programme Director/Lead of Project Manager/Program Manager
  • Large scale Gen AI Project
  • Attractive Package
Programme Lead/Programme Director/Lead of Project Manager/Program Manager
  • Our client is large listed company owning over 15000 employee in Hong Kong. Business comes across financial services, telecom, medical services, Ecommerce, Travel and etc.

Job Description
  • Led the implementation of a multi-phased, multi-million dollar project
  • Owned the delivery of a state-of-the-art Contact Centre Solution, enhancing customer experience and accommodating a growing customer base
  • Implemented a comprehensive suite of technologies including omni-channel platforms solutions
  • Managed a team of development and BAs in HK and China
  • Develop and maintain project management guidelines and frameworks to ensure consistency and best practices across projects.
  • Prepare and present regular management reports to senior leadership on project progress, risks, and issues.
  • Integrated a robust knowledge management system to empower agents with quick access to information and improve service quality
  • Implemented a comprehensive reporting system to track key performance indicators and drive continuous improvement
  • Integrated with existing systems and ensured seamless customer experience across all touchpoints
  • Contributed to a significant increase in customer satisfaction and a reduction in operational costs

Job Requirements
  • 15 + years of experience in IT, with a focus on project management. Experience working
  • in a consulting firm is a plus.
  • Proven track record of successfully managing projects, with a focus on delivering business value.
  • Strong understanding of project financing, prioritization, and resource allocation principles.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Experience working in a regulated business environment (e.g. Telecom financial services) is a plus.
  • Experience working in Call center/Contact center is a plus.
  • Fluence in Cantonese and Mandarin and English
  • Strong analytical and problem-solving skills, with the ability to translate complex technical concepts into actionable business recommendations.
  • Proficiency in MS Office applications (Excel, Word, PowerPoint) and project management tools (e.g. Asana, Jira).


Nice-to-Have
  • E xperience managing projects with a budget of HKD 100M+ and a larger project team.
  • Knowledge of Generative AI and experience working on AI-related projects is a plus.
  • Familiarity with CRM, ERP, and other business systems.
  • Experience working with cloud-based technologies and infrastructure.




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