Deputy Head of Operation

1 week ago


Hong Kong, Hong Kong SAR China ALL-STAR AGENCY Full time

Overview
We are seeking a dynamic and experienced professional to join a leading bank as the Deputy Head of Operations. In this key role, you will oversee various operational functions and play a crucial part in driving efficiency, risk management, and customer satisfaction across the organization.

Job Responsibilities

  • Lead and manage the functions of General Administration Services, Banking Operations, Investment & Treasury Operations, and Process Management.
  • Ensure that all operational functions, including General Banking Operations, Customer Services, and Channel Operation Support, are cost-effective and efficiently meet customer needs.
  • Collaborate with business units to act as a strategic partner, providing support for business generation and growth initiatives.
  • Develop and implement the overall operational strategy for the Operations Group, aligning with organizational objectives and key performance indicators (KPIs).
  • Formulate, review, and execute operational policies and guidelines to enhance service delivery.
  • Plan and drive bank-wide automation and cost-reduction projects, as well as quality and risk management initiatives.
  • Lead re-engineering projects and support the implementation of new products and services.
  • Review and streamline operational procedures and workflows to optimize efficiency and reduce operational risks.
  • Focus on upskilling and reskilling personnel within the Operations Group to enhance team capability.
  • Prepare and manage the annual budget, ensuring that operational expenses remain within approved limits.

Requirements

  • Bachelor's degree or higher in a relevant field.
  • A minimum of 15 years of experience in banking or reputable financial institutions, with at least 10 years in management roles.
  • Strong knowledge and experience in banking operations, administration, compliance, and system management.
  • Proven track record in managing technical personnel involved in application system development and operations.
  • Extensive experience in project management, people management, and facilities management within the banking sector.
  • Excellent interpersonal and communication skills, with the ability to demonstrate strong leadership.

If you are a strategic thinker with a passion for operational excellence and are ready to take on a leadership role, we invite you to apply for this exciting opportunity. Please submit your CV and contact details to Raymond Cheung for a confidential discussion.



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