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Contract Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full time

Location(s):

  • Moody's Analytics Hong Kong Ltd, The Center, 99 Queen's Road, Central, Hong Kong, Suite 5608-5610, 56th Floor, 10278, HK
Line Of Business: SALES(SALES)

Job Category:
  • Operations
Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
  • 2-3 years of experience of finance, accounting or legal (paralegal) preferred
  • Relevant experience in either operations or paralegal preferably within finance or sales industries.
  • Relevant experience preparing contracts helpful
  • Excellent English and Japanese verbal and written communication and interpersonal skills to work with Japanese speaking clients.
  • Proficiency with Microsoft Word and Excel is required, and familiarity with Microsoft Access or databases is preferred.
  • Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines
Education
  • Bachelor's degree
Responsibilities:
  • New and Renewal Contract management and administration (preparation, execution and record retention)
  • Review contracts, validate CRM data, and ensure compliance with internal policies and best practices.
  • Provide administrative support for a group of Operations Analysts. Support would include processing sales orders, managing subsequent changes/adjustments, reporting on product usage and contract signature/stamping.
  • Process sales orders for a dedicated team of Operations Analysts. Manage subsequent changes or adjustments requested. Exercise judgment throughout the process to escalate potential issues as necessary and ensure compliance with SOX controls.
  • Manage fulfillment for web-based products with attention to timeliness and accuracy ensuring compliance with license parameters. Permission/de-permission end users, process user changes, and provide a high level of customer support to confirm access or resolve basic access issues.
  • Provide Operations Analysts and/or Sales team members with user lists, usage analysis, account information, monitor trials and provide other reports as needed.
  • Resolve internal and external client issues or inquiries related to invoicing, collections, permissioning, sales credit and recognition. Coordinate with Legal, Finance, Collections, Sales Administration and Client Services in global offices as needed to ensure client queries are resolved completely and promptly.
  • Utilize CRM (Salesforce.com) to maintain accurate client and transaction data. Drive data accuracy and integrity in Salesforce.com and related business tools. Provide data quality reports to Operations Managers.
  • Work on initiatives focused on improving data quality and driving greater efficiency, transparency, or accuracy as assigned manager.
  • Maintain accurate data in database throughout the sales cycle, ensuring consistency and accuracy in managing trials, clients and prospects. Assist with maintenance of the forecasted sales data.
  • Maintain a high level of customer care through successful follow up with invoice changes/problems, permissioning problems, product queries, and maintenance of contact details.
  • Ad-hoc administrative or contract support as requested.
About the team
As part of the Global Sales Operations team within Moody's Analytics, you will be responsible for providing sales support and contract administration to a dedicated team of sales professionals in the maintenance of existing accounts and new clients, in addition to ensuring compliance with organizational standards and protocol. The ideal candidate has some prior experience in operations or paralegal. Successful OAs are detail-oriented and outgoing, have excellent communication skills, and demonstrate exceptional organizational, prioritization and multitasking abilities. Attention to detail and the ability to prioritize is essential.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.