Associate/Analyst, Operations Intelligence, Technology
3 months ago
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Principal Responsibilities
- To assist the team head to formulate strategies and plans in align with bank's objectives and leading the team to achieve team's business goals and targets.
- To formulate and produce the timely, accurate and quality MIS reports and share insights to facilitate decision making
- To develop the effective and efficiency way to compile the MIS data for MIS data maintenance
- To automate and streamline reporting journey
- To understand & provide report user requirement to build Operations datamarts
- To develop and maintain dashboards, key indicators for leadership team to track key metrics
- To analyze historical trends, prepare forecast data to archive Demand Management, digital content enrichment opportunities
- To analyze the operation efficiency from operation data to optimize operation procedures
- Make use of operation data to optimize operation process, enhance customer journey and reduce Employee Pain Points
- To liaise with stakeholders to facilitate the data requirement and logistics
- To streamline execution of the end-to-end data management process to improve the productivity and efficiency
- To conduct periodical review and health check to ensure accurate data are generated for study and analysis
- To draw insight from data / dashboards to identify opportunities & recommendation to users in call diversion and digital adoption
- Degree holder in Information System, Statistics, Management Science, Mathematics, or related disciplines
- Minimum 4 year's relevant experience in banking or financial industry
- SQL & Python programming skill is desired
- Process transformation mindset with related experience is preferred
- Good analytical and problem-solving skills
- Be data sensitive with sound presentation skills
- Detail-oriented, and able to work independently
- Initiative and a good team-player
- Good interpersonal and communication skills
- Proficient knowledge in business intelligence / data visualization tools like Qlikview/Qliksense and Tableau
- Ability to work under tight deadline and handle multiple projects
- Excellent command of written and spoken English and Chinese
- Less experienced candidates will also be considered
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob SummaryDBS Bank (Hong Kong) Limited is seeking a skilled Data Analyst, Operations Intelligence, Technology to join our team. As a key member of our Technology and Operations department, you will play a crucial role in formulating strategies and plans to achieve business goals and targets. Your primary responsibilities will include developing and...
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Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
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