Business Analyst

3 weeks ago

Hong Kong, Hong Kong SAR China Cigna Full time

The incumbent will formulate and define system scope, objectives and requirements base on both user needs and a thorough understanding of business systems and industry requirements.

 

Critical Tasks and Expected Contributions/Results

  • Involve in new product discussion from initial till the implementation of the product.
  • Facilitate discussions with the business to gain a deep understanding of their current processes and document the necessary rules and enhancements.
  • Conduct “AS-IS” business analyses, produce fit-gap analyses, identify business users’ pain points and propose solutions with “TO-BE” business processes.
  • Analyses integration between modules and interfaces with other systems.
  • Elicit and document business/user requirements and translate them into detailed functional specifications.
  • Plan and participate in co-operation sessions with stakeholders and manage requirements by continuously clarifying and reviewing them via prototype walkthrough with stakeholders.
  • Serves as the intermediary between the technology and business teams, facilitating the development and implementation of backend.
  • Work with the technical/development teams and stakeholders to plan and participate, coordinate and monitor progress, and acceptance of UAT.
  • Analyses requirements to drive the design or review of test cases/business model/processes.
  • Write test scripts, perform System Integration Test and support users for UAT.
  • Collaborates with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
  • Support integration and user acceptance testing of defect fixes, enhancements and on-going releases.
  • Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
  • Assist with internal configuration work as needed (Demo set up, Foundation, QA configuration support, etc.)
  • Analyses, troubleshoots, and helps resolve issues encountered during testing and post-implementation.

 

Qualifications / Skills / Experience Required

  • Minimum 5 years of experience in Insurance industry
  • Understanding of Health Insurance is preferred.
  • Possesses full technical knowledge of most phases of systems analysis, in consideration on the business implications of the application of technology to the current and future business environment.
  • Skilled in analysing and documenting complex business processes
  • Strong experience of writing requirements specifications for information systems
  • In depth understanding of the principles, methods, techniques and tools of change process management and the relationship to project management and business improvement
  • Strong understanding of systems and ability to assimilate and interpret advice from technical specialists
  • A sound understanding of the software development lifecycle
  • Excellent communication skills in English, both verbal and written
  • Collaborative Strong task management skills
  • PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook
  • Basic HTML, Javascript or logic app (Data Hub) scripting
  • Good time management and able to prioritize tasks with minimal supervision
  • Self-motivated with strong sense of ownership
  • Ability to plan, align, and collaborate business insight and balance stakeholders.
  • Further Self-Development and Tech Savvyness
  • Being Resilient, Action Oriented, Optimizes Work Processes, Resourcefulness, Directs Work and Customer Focus.

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