Retail Manager
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- Lead the team to meet and exceed store sales targets and KPIs.
- Monitor performance metrics and implement action plans.
- Execute seasonal selling strategies, promotions, and marketing initiatives.
- Recruit, onboard, schedule support as needed, and coach retail associates.
- Provide product and styling training to strengthen client service and conversion.
- Conduct performance check-ins and drive accountability with a positive, brand-aligned culture.
- Deliver a high standard of customer service through engagement on the floor, product education, and styling support.
- Lead by example for personal service, professionalism, and service recovery.
- Handle customer escalations in line with brand guidelines and company policies.
- Maintain strong merchandising presence on the sales floor to support selling (product presentation, size runs visibility, signage, and neatness).
- Support visual merchandising standards to ensure the store looks on-brand and inviting.
- Collaborate on seasonal resets and product launches to highlight key categories.
Qualifications
- 5+ years of retail management experience.
- Strong leadership, communication, and customer service skills.
- Ability to coach a team to meet sales goals.
- Strong merchandising instincts and attention to presentation standards.
- Comfortable working with performance metrics and executing strategies.
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