Guest Services

Sr Guest Services Officer / Guest Services Officer / Asst Guest Services Officer Job Purpose To lead the customer service team to provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers. Key Responsibilities Ensure the smooth day-to-day operation of the Concierge Counter...

Address customer concerns and complaintsAddress customer concerns and complaintsSupervise associates in their assigned job dutiesAddress customer concerns and complaintsSupervise associates in their assigned job dutiesManage and pre-block the room for special requestCompetitive salary and Discretionary bonusInternational hotel brand under Marriott GroupHotel...

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Manager at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition. A...

About our roleWe are now looking for a talented Guest Services Ambassador to be part of our dynamic team.  The incumbent will be responsible for delivering premium services to tenants and visitors mainly at the lobby of our commercial portfolio at Taikoo Place.   Duties include proactively approaching & greeting visitors to ensure prompt attention to...

The Landmark Mandarin Oriental, Hong Kongis looking for a Guest Services Agent to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group...

The Henderson Hospitality Limited is the dedicated hospitality operator behind the dining, bar, and event venues withinThe Henderson , one of Hong Kong’s most iconic new landmarks designed by world renowned Zaha Hadid Architects. Our portfolio includesAkira Back , presenting innovative contemporary Japanese cuisine;Hana no Kumo, showcasing the...

About the role The Guest Service Officer provides front desk and guest services to ensure a smooth and welcoming experience from check-in to check-out, while completing audit procedures as required. You will create a positive first impression and support an exceptional guest experience. Key responsibilities Achieve positive outcomes from guest queries...

Maintain positive guest and colleague interactions with good working relationshipsAnswer all incoming calls in professional manner using the correct telephone etiquette at all timesHandle wake-up callsRequire to work as overnight shiftRequirementsDegree or Higher Diploma in Hospitality or Tourism management is an advantageMinimum 1-year relevant experience...

Our Hotels Sheraton & Four Points by Sheraton Hong Kong Tung Chung consists of 2 hotels and it is conveniently located in Tung Chung with close proximity to Tung Chung MTR Station, shopping mall, Ngong Ping Cable Car Terminal and Disneyland. Only ten minutes from Hong Kong International Airport and Asia World-Expo. Sheraton Hong Kong Tung Chung is...