Network/System Engineer
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Key role
Act as first line contact point for maintenance team to pick up call and email from customers and provide 7x24 On-Site technical support in roster basis (One person per shift, roster by monthly but may change according to requirements)
System Monitoring
Health check system periodically and track infrastructure performance and uptime using observability tools like Grafana or Prometheus.
Incident Response
Troubleshoot, diagnose, and resolve systems network failures and cybersecurity events
Infrastructure Management
Maintain Linux/Windows servers, virtual machines, container platforms like Docker and Kubernetes and network equipment (Routers/Switch/Firewall/Load-Balancer)
Service and Data Recovery
Exercise service restoration, disaster recovery and business continuity procedures
Patch management
Apply O/S and software patch
Qualifications:
Diploma / Higher Diploma holder in Computer Science, IT or related discipline
1-4 years relevant IT experience in system administration
Good knowledge of networking
Solid experience on Window and Linux administration, System Configuration, Shell Scripting and Patch Management
Knowledge on docker and container and Exchange server is preferable but not a must
Excellent communication skills, with proficiency in written and spoken English, Cantonese and/or Mandarin
IT Helpdesk Support
Xenus Technology Limited
Whampoa Garden, Kowloon City District, HK