Retail Manager, Asia Pacific

Job Descriptions

Job Summary:

• Supporting the Managing Director, the Retail Manager is a key contributor to the development, implementation & coordination of the company’s regional Retail strategy
• She/he is responsible of all Retail matters to increase sales and profitability in the Boutiques
• The incumbent will harness the company’s resources to achieve the objectives of this strategy
• Achievement of Internal boutiques P&L objectives
• Define with MD and HQ Retail sales objectives and key elements of P&L (salary, expenses…)
• Monitor Daily Boutique Performances and follow-up of sales and reporting to HQ Retail: analyze and evaluate product sales results, collect and provide qualitative feedbacks
• Monthly follow-up of P&L performances (analysis, action plan…)
• When necessary, personally handle sales at boutique
• Control discount to clients (Brand strategy, action plans)
• Handle salary packages (salary, incentives, commissions…) of sales staff
• Assortment: handle model stock and management pieces allocation to boutiques, transfer if necessary, monitor the replenishment with Operations team
• Handle exhibitions and boutique sales events
• Boutiques Management: providing the best environment and service level
• Ensure boutique operation’s management according to the company’s standards
• Supervision of boutique operating activities: oversee the correct accounting management in compliance with corporate procedures
• Responsible for the supervision of boutique inventories in products, tools and supplies: coordinate and organize routine fiscal inventories with the help of Operations team
• Be warrant of the boutique procedures (inventory, administration, procedures, …)
• Store Planning support & ensure smooth opening of new boutiques, supervise product/display material order, visual merchandising, staff recruitment/training and other boutique opening procedures
• Merchandising: control and optimize windows displays according to international guideline
• Maintain and improve boutique environment
• Service: propose and conduct service improvements in boutiques
• Coordinate with PR/Marketing to build brand equity in locally to optimize Boutique performance
• Monitor Jewelry competitors (product, retail development…)
• Handle budgets related
• Team Management: manage the managers, train and animate the sales team
• Implement the retail team strategy defined at regional level by the MD and HQ Retail
• Provide detailed product information and knowledge training to boutique staff
• Provide sales estimate for new product launch
• Boutique staff: handle recruitment and changes

Job Qualifications

• Hong Kong based role
• University Degree
• Proven track record in previous employment
• Previous Regional or China sales experience
• Fluency in English and Mandarin is required
• French and Cantonese are a plus
• Must be willing to travel
• Integration and training: coordinate and define training program with HQ Training Team (products knowledge, competences)
• Set objectives to boutique managers and conduct yearly evaluation
• Animation. Conduct monthly boutique managers meetings
• Propose and follow salary scheme for all retail boutique staff
• Follow all retail team performance and contribute to improve
• Handle boutique support: staff uniforms & grooming, sales tools, boutique equipment
• Clients Management: conduct CRM actions, prospect VIP, bring new traffic
• Planning the time to market with Headquarters Retail on all Boutique activities
• Coordinate customer service in boutique: catalogues, operation procedures, SAV and follow up…
• Supervise direct mailing to retain existing customers
• Retail gift management with Marketing and Headquarters Retail
• Retail events: participate to concept definition and organization for boutiques
• Database: be the warrant of the database (quantity and quality)
• CRM: implement the relational plan, monitor Client Database input and maintenance
• Prospecting new VIP: define strategy and prospect personally potential VIP client
• Propose and conduct action plans for traffic increasing (cross-marketing, partnerships,…)
• Strong retail background with a minimum of 8 years’ in luxury retail chain operations with supervisory experience
• Maintain excellent customer service standards and merchandising and drive sales
• performance achievements and manage proactively the sales forecasting.
• Strong business acumen with a solid P&L experience and detail minded manner, capable of leading and mentoring the boutique managers and staff under them.
• Strong ability