Network Engineer

3 weeks ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Client Description:

Leading telecom carrier and IT solutions company

Job Description:

Responsibilities
  1. Perform network implementation, provisioning and commissioning
  2. Conduct configuration change, documentation and provide maintenance support for customer's infrastructure and system
  3. Provide technical support and troubleshooting for ICT integrated solution including network infrastructure products, wireless network products, network security products, unified communication products and cloud applications
  4. Liaise with internal department, vendor and customer for project implementation and managed service
Technical Support Engineer Responsibilities
  1. Handle customer calls
  2. Investigate, troubleshoot, isolate and document problems
  3. Liaise with customers to diagnose and report on problem situations
  4. Initiate appropriate corrective actions using established procedures as emergency needs arise
  5. Perform other related duties as assigned
Job Requirements:
  1. Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
  2. Minimum 5 years relevant experience in supporting network infrastructure or in-house IT support, vendor support work, Network Operation Center (NOC) or related disciplines
  3. Good technical knowledge in various brands of networking products and solutions such as Cisco, Juniper, Fortinet, Huawei
  4. Advantage to holder of professional certifications such as CCNA, CCNP, ITIL
  5. Familiar with ITIL IT Service Management framework
  6. Strong problem-solving and analytical skills
  7. Good customer service and interpersonal skills
  8. Self-motivated, customer-oriented and able to work under pressure
  9. Proficiency in spoken and written Chinese and English
Technical Support Engineer Requirements:
  1. Higher Diploma / Degree holder in Computer Science, Computing, Information Technology, Telecommunication, Engineering or related disciplines
  2. IT Helpdesk/Support experience on cloud service/product will be an advantage
  3. Excellent interpersonal and presentation skills, and have a mature responsible and self-motivating attitude
  4. Good customer service and able to work under pressure
  5. Fluent in Cantonese, English & Putonghua
  6. Ability to work independently and take self-initiatives
  7. Certified with M365 certification will be an advantage
  8. Microsoft Certified Security Administrator Associate
  9. Microsoft Certified: Information Protection Administrator Associate
  10. Microsoft Certified: Teams Administrator Associate
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