Project Engineer
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Client Description
Company Description: A leading provider of communication and customer engagement technology solutions, specializing in digital transformation and omnichannel implementations for enterprise clients.
Location: North Point
Nature: Permanent
Job Description
- Implement and support comprehensive Contact Center solutions, including routing, Interactive Voice Response, Computer Telephony Integration, and omnichannel platforms.
- Deploy, configure, and troubleshoot Session Initiation Protocol telephony, Voice over Internet Protocol, and Session Border Controllers using AudioCodes technology.
- Manage and maintain Genesys platforms, including Genesys Engage, PureConnect, and Genesys Cloud Customer Experience solutions.
- Design and deploy cloud-based infrastructure and containerized applications using Microsoft Azure, Amazon Web Services, and Kubernetes clusters.
- Conduct System Integration Testing, User Acceptance Testing, and performance validation to ensure system reliability and successful failover.
- Prepare detailed technical documentation, including system designs, test cases, change plans, and as-built documents.
- Collaborate with Solution Architects and Project Managers to provide technical input for project planning and client meetings.
- Deliver post-implementation support, troubleshooting, and vendor coordination to ensure smooth system transitions.
Job Requirements
- Possess one to three years of professional experience in Contact Center, Voice, or Enterprise Telephony environments.
- Demonstrate hands‑on proficiency with Microsoft Azure or Amazon Web Services, including Identity and Access Management, networking, and Application Programming Interface gateways.
- Maintain technical knowledge of containerization tools such as Docker and Kubernetes orchestration.
- Familiarity with Continuous Integration and Continuous Deployment tools, such as Azure DevOps, GitHub Actions, or Jenkins, is highly preferred.
- Hold a Diploma or Degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Display strong troubleshooting abilities and the capacity to communicate effectively in a customer‑facing role.
- Maintain professional proficiency in spoken and written English, Cantonese, and Mandarin.
- Demonstrate a solid understanding of Windows and Linux operating systems along with Structured Query Language Server or Oracle databases.
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