Project Manager

3 weeks ago

Hong Kong Island, Hong Kong SAR China Williams Lea Full time

Get AI-powered advice on this job and more exclusive features.

Project Manager_Design (Client Relationship Management)

Salary: Negotiable, plus company benefits

Contract: Full Time

Shifts: 40 hours per week, Monday – Friday, 9am until 6pm with 1-hour unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Project Manager to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purposes of role

The Project Manager oversees design and communication projects within the Presentations and Creative Services group, acting as the primary liaison between clients, internal teams, and external vendors.

Serving as the face of Williams Lea Presentations and Creative Services, this position builds and maintains senior-level relationships with both clients and suppliers, fostering an environment of elevated client service and identifying opportunities to support business growth.

Job Responsibilities:

Client Relationship Management

Responsible for ensuring clients receive proactive, professional, and high-quality support that not only meets but exceeds their expectations. This role focuses on building strong client relationships, understanding their business objectives, and aligning Williams Lea's services to create value-driven solutions. By anticipating client needs and identifying opportunities for improvement, the Client Relationship Manager ensures seamless service delivery and fosters long-term partnerships that drive success.

  • Client Relationship Management: Assess client needs, provide recommendations, and oversee budgets and timelines to ensure project success.
  • Strategic Guidance: Translate client requests and client briefs into elevated, strategic design concepts that align with objectives while pushing creative boundaries.
  • Trust & Credibility: Establish strong relationships with clients through expert communication, ensuring designs exceed expectations and contribute to more effective, compelling presentations.
  • Leadership & Collaboration: Provide leadership within the creative team by leveraging design expertise and interpersonal skills to navigate client relationships, external vendors, and deliver outstanding visual solutions.
  • Project Execution: Coordinate with internal operators, designers and external print/production vendors to manage projects from conception to completion.
  • Problem-Solving & Innovation: Use creative problem-solving to address client communication challenges, resolve service delivery issues, and enhance department productivity.
  • Multi-Project Management: Successfully manage multiple projects and clients simultaneously, ensuring high-quality outcomes.
  • Process Optimization: Develop and implement strategic solutions to help clients and internal teams meet communication objectives and streamline workflows.
  • Brand Consistency & Quality Control: Work closely with the Creative Director, Art Directors to ensure all designs adhere to brand standards and maintain the highest quality.
  • Issue Resolution & Escalation: Address client escalations, resolve challenges proactively, and communicate major issues to the Account Director, Creative Director.
  • Continuous Improvement: Leverage insights from monthly and quarterly client meetings to refine processes and align with client expectations.
  • Client Consultation & Advisory: Collaborate with the Creative Director to educate clients on new or enhanced services, features, and capabilities.
  • Stakeholder Engagement: Build relationships with end-users and key stakeholders, actively managing perceptions and expectations to drive satisfaction and retention.

Ensure financial targets are met within a framework of strict financial control, while collaborating with the Creative Director and Account Development team to drive new business growth.

  • Budget Oversight: Monitor financial performance of projects against budget and support both the department and clients in the budgeting process.
  • Invoice Management: Assist in preparing, reviewing, and ensuring accuracy of monthly invoices.
  • Financial Reporting: Complete monthly financial duties in alignment with the Accounting Close calendar.
  • Forecasting: Provide mid-month financial projections to track performance and anticipate variances.
  • Performance Analysis: Develop and analyze monthly financial reports, focusing on expense management and achieving financial targets.
  • Compliance & Controls: Ensure adherence to contractual, pro-forma, and internal financial controls.
  • Trend Analysis & Action Planning: Monitor financial trends, identify shortfalls, and assist in developing action plans to recover revenue or reduce costs.

Job Requirements:

  • Bachelor's degree with minimum 5 years in an advertising, creative services, or customer service environment, preferably within an in-house or agency setting.
  • Strong understanding of design studio workflows, approval processes, and relevant software/equipment.
  • Experience managing digital, print, and web executions.
  • Proven ability to build, maintain, and enhance client relationships through strong customer service skills.
  • Ability to multi-task, shift priorities, and handle high-pressure deadlines effectively.
  • Strong analytical and decision-making skills to manage complex operations.
  • Ability to handle sensitive materials and maintain confidentiality.
  • Excellent written and verbal communication skills, with proficiency in MS Office, Adobe CS.
  • Strong time management, problem-solving, and organizational skills.
  • Ability to read and interpret campaign, program, and project budgets.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

  • 15 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
  • Life Assurance
  • Private Medical Insurance
  • Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

#J-18808-Ljbffr

  • Project Manager

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Regional IT services and solutions providerJob DescriptionDeploy cybersecurity solutions including products like Splunk, Palo Alto, Fireeye or similar type products.Develop full scale project plans: leading the planning, base lining, execution and reporting. Ability to articulate the definition of project scope, milestones, goals and deliverables adhering to...

  • IT Project Manager

    2 days ago

    Hong Kong Island, Hong Kong SAR China beBee Careers Full time

    Job SummaryWe are seeking an experienced IT Project Manager to lead and manage IT projects from initiation to delivery.As a key member of our project management team, you will be responsible for planning, executing, and monitoring IT projects to ensure successful delivery.You will work closely with cross-functional teams to gather requirements, analyze data,...

  • Project Manager

    4 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Project Manager / Technical Service Manager (Infrastructure & Cyber Security) - ICClient DescriptionRegional IT services and solutions providerJob DescriptionTo lead and manage project teams ensuring the quality and progress of these projects are met on time and effectively.To support new opportunities and participate actively in tender bids to meet the...

  • Project Manager

    4 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading telecom carrier and IT solutions company.Job DescriptionResponsibilitiesProvide IT infrastructure and system implementation services to enterprise customers with IT products and suppliers.Collaborate with various engineer teams of technical specialists, commercial sales, presales and manage multiple external services providers to ensure the proper...

  • Project Manager

    4 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading telecom carrier and IT solutions companyJob DescriptionCandidates with more experience will be considered as Senior Project Manager.ResponsibilitiesDeliver project management service to customer's project including project planning, task scheduling, control and monitoring of project execution, risk management and progress reporting.Manage resource...

  • Project Manager

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China LVI Associates Full time

    Job Title: Project Manager - Water & Wastewater ProjectsLocation: Hong KongAbout the Company:Our client is a leading engineering and environmental solutions firm with a strong presence in Asia. They specialize in delivering innovative and sustainable water and wastewater treatment projects. With a commitment to excellence, they are seeking an experienced...

  • Project Manager

    4 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Project Manager (Airport Systems Engineering) - IC Client Description Regional IT services and solutions provider Job Description • Implementation and management of the ICT and engineering systems in the Hong Kong International Airport• Manage multimedia and newer technology projects such as video analytic, robotic or IoT for various sizable system...

  • Project Manager

    4 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Innovation company focusing on artificial intelligence (AI), speech, natural language processing (NLP) and big data technologies.Job DescriptionHandle hands-on project management and system architecture activities to ensure AI systems are implemented in a timely and well-managed manner.Capable of mastering product functionality and mapping client's...

  • Project Manager

    7 hours ago

    Hong Kong Island, Hong Kong SAR China beBee Careers Full time

    Job SummaryWe are seeking a highly skilled Project Manager to lead and manage innovative projects from inception to completion.This role involves defining project scope, timelines, and resource allocation while ensuring effective communication with team members and customers. As a Project Manager, you will be responsible for delivering high-quality outputs,...

  • Project Manager

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Description • Develop and manage detailed project plans, including definition of milestones and deliveries to bring projects from initiation to delivery.• Work with stakeholders and manage project resources to drive execution according to the plan.• Monitor and report on project progress, cost, risks, issues and dependencies.• Support the...

  • Project Manager

    3 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Project Manager / Product Executive (IT / Audio Visual products) - ICClient DescriptionFast-growing IT & network service solutions providerJob DescriptionProject Manager (IT / Audio Visual products)Candidates with less experience will be considered as Assistant Project Manager / Project Executive.ResponsibilitiesSupport the delivery of technology projects to...

  • IT Project Manager

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Responsibilities:Strong stakeholder management at all levels and vendor management experience.Strong leadership in managing multiple work streams and day-to-day project activities concurrently. Chair project meetings and facilitate large group discussions and IT workshops.Pay attention to details and follow through issues independently.Proactively drive and...

  • Project Manager

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Project Manager (Applications, Government projects) - ICClient DescriptionJob DescriptionInvolve in analysis, design, implementation and support for complex and large scale applications.Translate business and product requirements into a development project with good quality.Plan and schedule the resources and tasks to complete the project in a timely manner...

  • Project Manager

    19 hours ago

    Hong Kong Island, Hong Kong SAR China nextRoles Full time

    Project Manager / Assistant Project Manager (Luxury Retail Interiors)3 weeks ago Be among the first 25 applicantsFollow up projects, with clients, suppliers, contractors, designersCheck all the drawings in detail and modify defects accuratelyHandle full spectrum of documentation, records, email correspondences among clients and contractors preciselyReport...

  • Project Manager

    4 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Project Manager (Applications Development) Client Description Leading telecom carrier and IT solutions company Job Description Act as a member of the solution engagement team and support head of Solutions Engagement team in meeting team KPI and handle solution project with professional service quality. Manage and support subordinates in dealing with...

  • Project Manager

    4 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Client DescriptionLeading telecom carrier and IT solutions companyJob DescriptionProject Manager (ELV / Audio Visual System)Candidate with less experience can be considered as Assistant Project Manager.ResponsibilitiesDeliver project management service to customer's project including project planning, task scheduling, control and monitoring of project...

  • Project Manager

    6 days ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Responsibilities:Planning and managing the ICT project, monitoring project budget, and reporting project risk & progress to management.Preparing related documents for project delivery & working closely with internal parties to ensure the project is delivered on time & within budget.Other ad hoc related tasks assigned.Job Requirements:Degree or above in...

  • Project Manager

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China NCS Group Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from NCS GroupManager, People & Culture at NCS Group | Master of LawsJob responsibilities:Responsible for the day-to-day project management in taking forward the implementation of the System, including project planning, tracking and control, resolving project issues,...

  • Project Manager

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading IT&T services company in Hong KongJob DescriptionManage, define and implement information technology projects and the quality and progress of the projects to ensure on time, effective project outcomes.Map out overall execution plan & ensure the roles & responsibility, objectives, commitment, deliverables and schedule are clearly communicated to the...

  • Project Manager

    19 hours ago

    Hong Kong Island, Hong Kong SAR China Alumni Services Full time

    Alumni Services is a global digital transformation management consultancy with offices in Singapore, Hong Kong, the UK, and Australia providing high-end expertise to industry-leading clients to drive real business improvement through disruptive technologies. We offer advice, provide technology, transformation, and people change expertise to deliver. Our...